Tiffany Shankle

Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. I focus on training, monitoring, and morale-building techniques to maximize employee engagement and performance.

• ServSafe Food Protection Manager, 12/01/17, 12/01/22
• TABC - Certified, 03/01/21, 03/01/23
• Mixology - Certified, 03/01/21, Present
• Food Handler Certification

• Verbal communication, Proficient, 11/01/22, Speaking clearly, correctly, and concisely
• Customer focus & orientation, Proficient, 11/01/22, Responding to customer situations with sensitivity
• Security guard skills, Proficient, 01/01/22, Assessing risks, enforcing security standards, and handling complaints
• Front desk agent (hotel), Proficient, 11/01/22, Selecting hotel rooms based on requests and identifying errors in hotel data
• Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work
• Security guard skills, Proficient, 11/01/22, Assessing risks, enforcing security standards, and handling complaints
• Data entry: Attention to detail, Proficient, 08/01/23, Maintaining data integrity by detecting errors
• Supervisory skills: Motivating & assessing employees, Proficient, 06/01/23, Motivating others to achieve objectives and identifying improvements or corrective actions
• Retail customer service, Proficient, 12/01/21, Responding to customer situations in a retail setting
• Sales skills, Proficient, 11/01/22, Influencing and negotiating with customers
• Basic computer skills, Proficient, 08/01/23, Performing basic computer operations and troubleshooting common problems
• General manager (hospitality), Proficient, 12/01/21, Solving group scheduling problems and reading and interpreting P&L statements
• Work style: Reliability, Proficient, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
• Administrative assistant/receptionist, Proficient, 11/01/23, Using basic scheduling and organizational skills in an office setting
• Attention to detail, Proficient, 10/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
• Cooking skills: Basic food preparation, Proficient, 11/01/23, Preparing food, using cooking equipment, and converting ingredient measurements
• Management & leadership skills: Impact & influence, Proficient, 04/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
• Customer service, Proficient, 11/01/22, Identifying and resolving common customer issues
• Call center customer service, Proficient, 08/01/23, Demonstrating customer service skills in a call center setting
• Warehouse shift leader, Proficient, 10/01/22, Supervising warehouse staff and maintaining safety and security standards