Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Shaver

Charlotte

Summary

Professional with extensive experience in team coordination and administrative functions. Proven track record of enhancing team productivity and communication through organized scheduling and resource management. Known for strong collaboration, adaptability, and commitment to achieving team goals.Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Overview

15
15
years of professional experience

Work History

Service Team Coordinator

ChenMed
10.2024 - Current
  • Managed daily service operations, handling and monitoring team performance through KPI's including Average Handle time(AHT),After-Call Work(ACW),call quality and scheduling accuracy.
  • Collaborate directly with insurance providers to handle referrals,verify benefits, and process CPT codes in alignment with treatment plans.Oversee and streamline patient scheduling processes, ensuring timely appointments and optimal coordination for senior care services.
  • Ensure compliance with Medicare and Medicaid regulations, verifying patient eligibility and securing prior authorizations ad needed.
  • Analyze performance metrics to drive service improvements, increase efficiency, and maintain high levels of patient satisfaction.
  • Managed team workload to reach targets for specific tasks.
  • Built strong relationships with patients through positive attitude and attentive response.
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Served as a liaison between management and patients to address concerns and facilitate problem-solving initiatives.

Emergency Medical Customer Specialist

FIRE DEPARTMENT OF NEW YORK
02.2014 - 12.2021
  • Demonstrated strong empathy and understanding of user needs, resolving issues promptly and effectively to ensure a positive customer experience.
  • Utilized exceptional verbal and written communication skills to communicate with customers, internal teams, and stakeholders, ensuring clear and concise information exchange.
  • Certified N.Y.S EMT Basic and Certified Emergency Medical Dispatcher.
  • Provided emergency medical services through the Bureau of Communications.
  • Answered inbound calls from civilians as an Assignment Receiving Dispatcher and provided first aid instructions until appropriate resources respond to the location.
  • Dispatched multiple units to the appropriate locations for emergent medical services and hospital transport as a Radio Dispatcher.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Documented calls in reports detailing incident type and course of treatment.
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Increased customer satisfaction by providing personalized service and addressing individual needs.
  • Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
  • Analyzed client feedback to identify areas for improvement, leading to more efficient problem-solving techniques.

Patient Care Specialist

FIRST RESPONSE AMBULANCE
12.2010 - 02.2014
  • Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Reduced response times by effectively coordinating with dispatchers and following established protocols.
  • Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
  • Trained team members on company policies and procedures, ensuring consistent service levels across the board.
  • Analyzed patient feedback to identify areas for improvement, leading to more efficient problem-solving techniques.

Emergency Medical Technician

SENIOR CARE, EMERGENCY MEDICAL SERVICES
09.2010 - 12.2010
  • Treated, transported and ensured the safety of patients to and from various medical facilities throughout New York City, Long Island, and Upstate New York.
  • Maintained a professional yet friendly disposition in stressful and physically demanding settings.
  • Assisted in providing medical care to patients with life-threatening conditions and injuries.
  • Monitored patient status during transport always ensuring safety.
  • Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.

Education

High School Diploma -

BEACH CHANNEL HIGH SCHOOL
Rockaway Park, NY
06.2003

Skills

  • G-Suite
  • Problem-solving abilities
  • Jira
  • Data Entry
  • Quality Assurance
  • Information Security
  • Spreadsheet Management
  • Multi-line phone proficiency
  • Microsoft Office Suite
  • Excellent written and oral communication
  • Good communication skills
  • Customer Service

Timeline

Service Team Coordinator

ChenMed
10.2024 - Current

Emergency Medical Customer Specialist

FIRE DEPARTMENT OF NEW YORK
02.2014 - 12.2021

Patient Care Specialist

FIRST RESPONSE AMBULANCE
12.2010 - 02.2014

Emergency Medical Technician

SENIOR CARE, EMERGENCY MEDICAL SERVICES
09.2010 - 12.2010

High School Diploma -

BEACH CHANNEL HIGH SCHOOL

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