Summary
Overview
Work History
Education
Skills
Certification
Timeline

Tiffany Shaw

Personal Service Assistant
Flomaton,AL

Summary

Organized and dependable candidate seeking to obtain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Service Assistant

The Terrace At Ivey Acres
11.2022 - Current
    • Trained in first aid procedures to provide prompt response during emergencies or medical concerns that may arise during shifts.
    • Guided patients to restroom to support bladder and bowel relief requirements.
    • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
    • Monitored clients' overall health and well-being and noted significant changes.
    • Collaborated with family members in providing comprehensive support for clients'' emotional wellbeing.
    • Provided companionship to clients, fostering positive relationships through engaging conversations and activities.
    • Provided compassionate and patient-focused care to cultivate well-being.
    • Assisted with personal hygiene tasks, promoting health and well-being among clients.
    • Used discretion when handling confidential information.
    • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
    • Managed medication schedules, ensuring timely and accurate administration of necessary medications.
    • Prepared nutritious meals according to dietary restrictions, contributing to overall client health and wellness.

Cashier /Lottery Attendant

Southern Pit Stop
03.2021 - Current
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Contributed to store success by maintaining high standards of cleanliness throughout facility.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Stocked, tagged and displayed merchandise as required.

Drive-Thru Cashier

Whataburger
03.2020 - 02.2021
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
  • Followed company policies and procedures regarding cash handling.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Cross trained in front counter operations to provide additional support as needed during busy periods or staff shortages.
  • Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
  • Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
  • Monitored customer orders to confirm accuracy in preparation and delivery.

Retail Merchandiser

TAB
07.2019 - 02.2020
    • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
    • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
    • Coordinated efficient organization, palletizing and transportation of completed packages.
    • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
    • Increased efficiency in merchandise handling processes through the implementation of standardized procedures and best practices.
    • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Leasing Agent

Oakstead Mobile Home Community
06.2017 - 07.2019
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Collected rent and tracked resident payments and information in computer system.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Greeted clients, showed apartments, and prepared leases.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
  • Kept properties in compliance with local, state, and federal regulations.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Kept meticulous records of correspondence between management and tenants.

Education

No Degree - Human Environmental Science

The University of Alabama, Tuscaloosa, AL
05.2002

High School Diploma -

Jay High School, Jay
05.1999

Skills

  • Medication Management
  • Certified in CPR/AED
  • Strong Organization
  • Condition Monitoring
  • Attentive to People
  • Time Management
  • Critical Thinking
  • Customer Service
  • Microsoft Office proficiency
  • Human Resources Management (HRM)

Certification

ServSafe Certified 2020-2025

Timeline

Personal Service Assistant - The Terrace At Ivey Acres
11.2022 - Current
Cashier /Lottery Attendant - Southern Pit Stop
03.2021 - Current
Drive-Thru Cashier - Whataburger
03.2020 - 02.2021
Retail Merchandiser - TAB
07.2019 - 02.2020
Leasing Agent - Oakstead Mobile Home Community
06.2017 - 07.2019
The University of Alabama - No Degree, Human Environmental Science
Jay High School - High School Diploma,
Tiffany ShawPersonal Service Assistant