Tiffany Shell
Union Springs
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent CSR skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Head Customer Service Representative
Sitel Call Center
02.2015 - 01.2023
- Developed strong relationships with key clients, leading to increased loyalty and repeat business.
- Improved team efficiency with ongoing training initiatives and regular performance evaluations.
- Collaborated with other departments for seamless coordination of customer service efforts.
- Enhanced customer satisfaction by streamlining processes and implementing effective communication strategies.
- Managed high-volume call center operations, ensuring efficient handling of customer inquiries and concerns.
- Spearheaded initiatives to automate routine tasks, increasing productivity across the team.
- Resolved escalated customer issues promptly, maintaining professionalism under pressure situations.
- Contributed to company growth by consistently meeting or exceeding sales targets through exceptional customer interactions.
- Implemented new policies to improve overall service quality while reducing costs.
Customer Service Representative
Concentrix
01.2007 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Bullock County High School
Union Springs, AL05.2000
Skills
- Technical knowledge
- Sales Support
- CRM software proficiency
- Call center experience
- Team Management
- Call Documentation
- Order and Refund Processing
Page
tiffany shell - page 1
Timeline
Head Customer Service Representative
Sitel Call Center
02.2015 - 01.2023
Customer Service Representative
Concentrix
01.2007 - 12.2014
High School Diploma -
Bullock County High School
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