Tiffany Shernaman-Vinyard
Hesperia,CA
Summary
Motivated professional offering associates in business. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Courtyard by Marriott
Hesperia, CA
06.2022 - Current
- Arranged bottles and glasses behind bar to make attractive displays.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Performed opening and closing duties including restocking supplies.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Effectively multitasked within fast-paced environment.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Collected and organized daily till totals and tips.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Developed good working relationships with fellow employees through effective communication.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Neatly sliced and pitted fruit for garnishing drinks.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleansed glasses with sanitizing solution after each use.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Greeted guests with friendliness and professionalism.
- Poured wine, beer and cocktails for patrons.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted frequent visitors by name and explained new promotions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored bar inventory and promptly restocked low items before depletion.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Processed payments accurately and efficiently with POS system.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Adhered to state regulations regarding serving alcohol responsibly.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Planned and coordinated special events to boost customer numbers and profits.
- Greeted customers and provided excellent customer service.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stocked ice bins and coolers as needed throughout shift.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Banquets Food Service Waiter
Courtyard by Marriott
Hesperia, CA
06.2022 - Current
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Assisted in the breakdown of banquet tables at the end of event.
- Set up buffet stations with necessary equipment such as chafing dishes and other utensils.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Reviewed daily specials, menu changes and service specifications.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided attentive service by anticipating guest needs, responding promptly and courteously to requests.
- Provided exceptional service to high volume of daily customers.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Adhered to safety policies while handling hot plates or sharp knives.
- Stocked service stations with ice, napkins and straws.
- Ensured that all orders were taken correctly and delivered promptly to customers.
- Presented food and beverages to guests at tables.
- Followed standard operating procedures for food safety guidelines while preparing meals.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Assisted in the preparation of salads, hors d'oeuvres or desserts for banquets when needed.
- Portioned, plated and garnished menu items to meet company standards.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Cleared away dirty dishes between courses and after meals had been served.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Resolved guest complaints to maintain complete customer satisfaction.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Consultant
Scentsy
Hesperia, CA
08.2019 - 12.2023
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Collaborated with marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries in a timely manner.
- Created customized presentations for potential customers based on their requirements.
- Organized special events such as seminars or workshops to promote products.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Baker
Tiffany's baked goods
Hesperia, CA
01.2019 - 02.2023
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
- Followed food safety guidelines while preparing all food items.
- Placed orders for additional supplies when necessary based on production needs.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Inspected finished products before packaging them up for sale.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Manager
Relevant thrift
Riverside, CA
11.2012 - 12.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
Education
Dental Assistant - Dental Assisting
UEI College
Riverside, CA06-2011
Business
Riverside Community College
Riverside, CA07-2009
High School Diploma -
Ramona High School
Riverside, CA06-2006
Skills
- Beverage Preparation
- Health Codes Compliance
- Food Running
- Menu Memorization
- Food Service
- Basic Accounting
- Suggestive Selling
- Payment Processing
- Food Preparation
- Team Training and Development
- Outstanding Customer Service
- Courteous
- Outgoing Personality
- Organizational Ability
- Professional Appearance
Certification
- Food handlers card
- Bartender license
Accomplishments
- Honor roll
- Perfect attendance
- Ambassador for dental school
Timeline
Bartender
Courtyard by Marriott
06.2022 - Current
Banquets Food Service Waiter
Courtyard by Marriott
06.2022 - Current
Consultant
Scentsy
08.2019 - 12.2023
Baker
Tiffany's baked goods
01.2019 - 02.2023
Manager
Relevant thrift
11.2012 - 12.2016
Dental Assistant - Dental Assisting
UEI College
Business
Riverside Community College
High School Diploma -
Ramona High School
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