Tiffany Golladay
Star Tannery,VA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
Tier I Customer Service Support
USCIS, U.S. Citizenship And Immigration Services
05.2023 - Current
- Maintained detailed records of customer interactions, tracking progress toward resolution and documenting any necessary follow-up actions.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Utilized CRM software efficiently to manage contacts, track case history, and schedule future touchpoints as needed.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking entry into the United States.
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Caregiver
Veteran's Affair
11.2016 - Current
- Helped clients manage money, pay bills and shop for groceries or personal items Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Assisted patients with self-administered medications
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping Transported individuals to events and activities, medical appointments and shopping trips Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Documented residents' mental status, sleep and eating patterns in medical record books.
Certified Home Health Aide
Forecastle Home And Health Services
08.2015 - 07.2022
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Monitored progress and documented patient health status changes to keep care team updated Maintained positive working relationships with referral sources to promote business services Supervised daily activities and provided assistance to staff
- Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs
- Completed medical and program reports and maintained records following clinic standard operating procedures
Human Resources Officer
Bernie's Welding and Machine Repair
03.2010 - 04.2015
- Maintained human resources regulatory compliance with local, state and federal laws
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding
- Designed and implemented employee engagement strategies to improve morale, retain talent and maintain business continuity
- Answered central telephone system and directed calls accordingly
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Associate of Science - Criminal Justice, Paralegal Studies
American Military University
Charles Town, WV12.2021
High School Diploma -
Central High School
Middletown, VA06.2010
Associate of Science - Health Administration
Lord Fairfax Community College
Woodstock, VA06.2009
Skills
- Customer Service
- Computer Skills
- Multitasking
- Sales development
- Clerical support
- Customer relations
- Inbound and Outbound Calls
- Call center experience
- Government Regulations
- Continuous Process Improvement
Timeline
Tier I Customer Service Support
USCIS, U.S. Citizenship And Immigration Services
05.2023 - Current
Caregiver
Veteran's Affair
11.2016 - Current
Certified Home Health Aide
Forecastle Home And Health Services
08.2015 - 07.2022
Human Resources Officer
Bernie's Welding and Machine Repair
03.2010 - 04.2015
Associate of Science - Criminal Justice, Paralegal Studies
American Military University
High School Diploma -
Central High School
Associate of Science - Health Administration
Lord Fairfax Community College
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