Tiffany Shivers
Viola,IL
Summary
Compassionate individual with a versatile background in customer service and childcare. Recognized for patience, empathy, and strong communication skills, contributing to positive interactions and team collaboration.
Overview
9
9
years of professional experience
Work History
Ice Cream Server/Team Leader
Prairie Cones
08.2025 - Current
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Prepared and served a variety of ice cream flavors and toppings efficiently.
- Maintained cleanliness and organization of service area, adhering to health standards.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Greeted incoming customers and provided reliable, friendly customer service.
Barista, Baker
The Bean Field Coffeehouse
10.2020 - Current
- Maintained cleanliness and organization of workstations and customer areas.
- Managed inventory levels, restocking supplies as necessary to meet demand.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Collaborated with team members to optimize workflow during peak hours for efficiency
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Operated baking equipment to produce high-quality products consistently.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Performed cash, card, and check transactions to complete customer purchases.
- Prepared and served high-quality bakery items and beverages in a fast-paced environment.
- Operated espresso machines and grinders to ensure consistent product quality.
Day Care Provider
Charger Childcare
10.2017 - 06.2020
- Supervised daily activities to ensure children's safety and well-being.
- Developed engaging lesson plans that fostered early childhood development.
- Communicated with parents regarding children's progress and behavioral concerns.
- Implemented age-appropriate educational games to enhance learning experiences.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
Education
Cosmetology License - Cosmetology
Capri School of Cosmetology
Davenport, IAChild Development Associate - Early Child Development
NA
08-2019
Skills
- Customer engagement
- Teamwork
- Patience and empathy
- Customer service
- Dependable and responsible
- Food safety compliance
- Allergy awareness
- Cash drawer balancing
- Order preparation
- Professional appearance
- Opening and closing procedures
- Cleaning and sanitation
Timeline
Ice Cream Server/Team Leader
Prairie Cones
08.2025 - Current
Barista, Baker
The Bean Field Coffeehouse
10.2020 - Current
Day Care Provider
Charger Childcare
10.2017 - 06.2020
Cosmetology License - Cosmetology
Capri School of Cosmetology
Child Development Associate - Early Child Development
NA