Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Shockley

Wilmington,DE

Summary

Creative Business Owner with exceptional background spent in Retail and Customer service. Proven leader with engaging demeanor and success working in most demanding environments. I believe that pride should be shown in everything you do. Talented in training and mentoring successful teams. I believe in keeping every work space tidy, well stocked and clear of all debris. As quick as the order arrives is a swift as it should be restocked. The moment you arrive at work any problems or "moods" should be left outside or at home. We are a team if any member of the team is broken it throws off the entire operation. Leadership is one of my most natural qualities. I have always been a people person one that has no problem telling when you are doing amazing or telling you when you are messing up. I worked in retail for so many years and owned my own business for years as well. although they might sound completely different. They really aren't at all. Working in a fast pace environment is where i excell.

Overview

26
26
years of professional experience

Work History

Owner/Operator

O.K.C
02.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and developed team members to build human capital.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

Supervisor

Maids R Us
03.2015 - 01.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Department Manager

Happy Harry's
09.1997 - 08.2016
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

GED -

Christiana High School
Newark, DE
04.1999

Skills

  • Personnel Management
  • Financial Planning
  • Budget Development
  • Staffing
  • Strategic Planning
  • Hiring

Timeline

Owner/Operator

O.K.C
02.2019 - Current

Supervisor

Maids R Us
03.2015 - 01.2018

Department Manager

Happy Harry's
09.1997 - 08.2016

GED -

Christiana High School

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Tiffany Shockley