Tiffany Short
Corpus Christi,TX
Summary
Dynamic leader with a proven track record at HHS Environmental Services, enhancing team productivity and customer satisfaction through strategic planning and effective problem-solving. Skilled in staff management and customer service, adept at fostering cross-departmental collaboration and implementing safety protocols to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Supervisor 1
HHS Environmental Services
12.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Home Care Provider
SAFE House Corpus Christi
01.2019 - 08.2020
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
Customer Service Representative
Alorica
08.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
GED -
Humble High School
Houston, TXSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Inventory control
Timeline
Supervisor 1
HHS Environmental Services
12.2020 - Current
Customer Service Representative
Alorica
08.2019 - 01.2020
Home Care Provider
SAFE House Corpus Christi
01.2019 - 08.2020
GED -
Humble High School
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