Tiffany Showers
Grand Prairie,TX
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Transportation/Freight industry. Hardworking, disciplined and reliable with demonstrated record of success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented with 3+ years of experience in leadership role. Detail-focused and driven to help employees succeed in meeting and exceeding goals. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
16
16
years of professional experience
Work History
Customer Service Coordinator
Saia LTL Freight
Dallas , TX
2018.07 - Current
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
OS&D Clerk
Saia LTL Freight
Dallas , TX
2006.06 - 2018.07
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
Education
High School Diploma -
Nimitz High School
Irving, TXSkills
- Handling Customer Complaints
- Report Preparation and Analysis
- Staff Development and Training
- Team Building
- Quality Assurance
- Team Management and Supervision
- Complex Problem Solving
- Confidence and Drive
- Remote Work Coordination
- Meeting Coordination and Support
- Diligent Follow Through
- CRM Software
Timeline
Customer Service Coordinator
Saia LTL Freight
2018.07 - Current
OS&D Clerk
Saia LTL Freight
2006.06 - 2018.07
High School Diploma -
Nimitz High School