Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Transportation/Freight industry. Hardworking, disciplined and reliable with demonstrated record of success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented with 3+ years of experience in leadership role. Detail-focused and driven to help employees succeed in meeting and exceeding goals. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.