Tiffany Shropshire
Collinsville,VA
Summary
Polite and professional CSR successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
8
8
years of professional experience
Work History
Customer Service/Store Front Cashier
Ace Heritage Home Center
Stanleytown , VA
05.2021 - 01.2022
- Greeted customers and responded to requests for information.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Assisted with purchasing decisions and located merchandise for customers.
- Conducted inventory counts by adding each item in stock and documenting.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Domestic Engineer
Home
Collinsville, VA
11.2016 - 05.2021
- Paid bills from designated funds and kept bookkeeping account details for reference.
- Efficiently ran various household errands such as grocery shopping and pharmacy pick-up .
- Used time management and efficient cleaning methods.
Job Site Assistant
Mike Bright
Martinsville, VA
08.2016 - 11.2016
- Completed jobsite paperwork as requested.
- Learned how to complete daily work flow reports with minimal supervision.
- Updated employee paperwork and records.
Personal Care Worker
Public Partnership/PPL
Ridgeway, VA
06.2014 - 09.2014
- Aide for 14-year-old Autistic child.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and wellness.
- Maintained clean, safe and well-organized patient environment.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Built and maintained rapport with client and family members to facilitate trusting caregiver relationship.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Planned and prepared nutritious meals and snacks to meet special client diet.
Call Center Customer Service Specialist- Dominion
Faneuil
Martinsville, VA
06.2011 - 05.2013
- Handled customer service calls for Dominion Power.
- Resolved customer complaints and addressed emergency requests and needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Call Center Representative
Results Call Center
Stuart, VA
07.2011 - 10.2011
- Handled incoming calls for credit card protection.
- Responded to customer requests for services and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education
No Degree - General Studies
Patrick Henry Community College
Martinsville, VAHigh School Diploma -
Bassett High School
Bassett, VA05.2008
Skills
- Prioritization and time management
- Data entry
- Payment processing
- Customer support
- Direct sales
- Conflict mediation
- Office equipment proficiency
- Inbound and outbound calling
- Filing experience
- Excel spreadsheets
Timeline
Customer Service/Store Front Cashier
Ace Heritage Home Center
05.2021 - 01.2022
Domestic Engineer
Home
11.2016 - 05.2021
Job Site Assistant
Mike Bright
08.2016 - 11.2016
Personal Care Worker
Public Partnership/PPL
06.2014 - 09.2014
Call Center Representative
Results Call Center
07.2011 - 10.2011
Call Center Customer Service Specialist- Dominion
Faneuil
06.2011 - 05.2013
No Degree - General Studies
Patrick Henry Community College
High School Diploma -
Bassett High School
Similar Profiles
Garrett HeistonGarrett Heiston
Retail Sales Associate/Cashier at Sneade's Ace Home CenterRetail Sales Associate/Cashier at Sneade's Ace Home Center
Juan TagleJuan Tagle
Cashier at Sneade's Ace Home CenterCashier at Sneade's Ace Home Center
Josiah GreerJosiah Greer
Warehouse Worker at Powell Ace Home CenterWarehouse Worker at Powell Ace Home Center
Jaelyn NewmanJaelyn Newman
Cashier at Foodlion Grocery StoreCashier at Foodlion Grocery Store
Tiffani LawrenceTiffani Lawrence
Registered Respiratory Therapist at Sovah Health - MartinsvilleRegistered Respiratory Therapist at Sovah Health - Martinsville