Tiffany Silva
Beaumont,TX
Summary
A detail-oriented professional with experience in Quality Control amongst a multitude of industries with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to all assigned tasks. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.
Overview
28
28
years of professional experience
Work History
Director of Operations
Triniti's World Child Development Center
01.2018 - Current
- Serve as Director of Operations (Hybrid Position) for 4 facilities, with a combined enrollment of 668 students, 38 employee's and all under accredited programs.
- Oversee management, recruitment, payroll, all State Compliance Regulations, accounts payable, supervise and lead staffs, design program plans, oversee daily activities, and prepare budgets
- Responsible for all aspects of the center's program, which may include Texas Rising Star, grant applications and federal/state/local funding
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Oversaw day-to-day production activities in accordance with business objectives.
Scum Master
JS Global Holdings, LLC
02.2012 - 09.2023
- Served as a Virtual Scrum Master
- Developed custom Scrum boards for better task tracking and transparency within a team of 28 employees.
- Streamlined and optimized workflow and communication by implementing Agile frameworks for 4 different projects.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Resolved staff conflicts and identified potential areas of improvement.
- Trained personnel on use of IT tools and applications.
- Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
- Increased transparency and communication within team, introducing digital task board.
- Wrote, updated and maintained project documentation.
Behavioral Research Science Administrative Assista
University of Texas MD Anderson Cancer Center
02.2010 - 12.2010
- Compiles reports for a team of 7 Senior Researchers
- Compose formal and informal correspondences on a daily basis.
- Creates and formats presentations
- Coordinates human resources activities for the department, including processing confidential paperwork, maintaining records, performance appraisals and job information
- May write position descriptions and works with financial and human resource divisions to resolve funding, job level or information issues
- Coordinate and schedule all Behavioral Research Science Department meetings, trainings and conferences
- Monitor and balance department budget activity, requiring complex account review, tracking and analysis, cost projections, status reports and identification of potential problems
- Ensures timely submission of required reports/documents for manuscripts and grants by tracking stages
- Coordinate faculty recruitment, training or multiple schedules of activities for groups of graduate students, visiting fellows, etc
IDocs EDMS Trainer / Sr. Document Control Specialist
Chicago Bridge & Iron
01.2007 - 01.2010
- Main function was to train engineers on utilizing EDMS software
- Served as the Lead iDocs EDMS Trainer and iDocs technical support for 6 projects
- My secondary function was to handle processing of engineering design and vendor documentation
- Processing included, but not limited to, data entry, copying, internal and external distribution, and filing CAD drawings
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Finalized records in electronic records management system for proper classification and categorization.
- Imported electronic documents into document management system and updated document and record master database.
- Supported project teams by creating, reviewing, and editing critical project documentation within tight deadlines.
- Managed sensitive data securely by following strict confidentiality protocols while handling classified documents.
- Trained and mentored each class of 25 new personnel hired to fulfill EDMS roles.
Acting Administrative Officer
Department of Homeland Security - Transportation Security Administration
08.2002 - 12.2006
- Repeatedly promoted during 4-year tenure with TSA, culminating in current responsibility for coordinating all office functions and supervising a team of ten administrative professionals
- Supervised all functions of the Administrative/HR Department
- Responsible for monitoring budget submission, correspondences, meeting management, human resource management, facilities management, payroll, procurement, supplies and reproduction services
- COTR for Federal Document Controls
- Prepare work schedules and travel for FSD staff
- Served as a major player in local area recruiting
- Administer orientation and swearing in for 150+ new-hires quarterly
- Develop recommendations and implement new or modified guidelines, work processes and operations in order to maintain and/or improve effectiveness, efficiency, or timeliness of work processes and information dissemination
- Supervise 10 administrative and clerical support staff employees
- Oversee and approve payroll for 1200+ employees and oversee drug testing for the agency
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
Administrative Technician II / Civil Rights Compliance Review Specialist
Texas Department of Human Services
01.2000 - 04.2002
- Responsible for inspecting all regional state agencies to ensure they were within compliance with Texas Civil Rights Laws
- Inspected agency building blueprints to ensure state compliance
- Survey clients to rule out all forms of discrimination made on behalf of the State of Texas
- Handle client complaints and assist the Texas Civil Rights Director
- Reviewed high-priority cases with heightened attention to detail, mitigating potential risks associated with non-compliance issues.
- Evaluated existing procedures against regulatory requirements, identifying gaps and recommending improvements where necessary.
Accounts Payable Invoice Analyst
Dupont Accounts Payable
01.1997 - 12.2000
- Duties and responsibilities of position included viewing, verifying, calculating, and paying invoices from multiple vendors
- Completing exception notices to correct pay problems and researching payment history on microfiche and microfilm
- Coordinate client needs, verify job time/management billing, and contact vendors by phone, fax, email, or in-person to resolve receiving issues
- Contact buyers, CA's and requisitioner to diminish problems in order to make payment
- Reduced invoice discrepancies by meticulously reviewing and verifying billing information for accuracy.
- Ensured compliance with industry regulations, company policies, and internal controls related to invoicing processes.
- Supported month-end close activities, ensuring accurate representation of outstanding invoices in financial statements.
- Contributed to cost savings initiatives by identifying opportunities for process improvements within the invoicing function.
- Enhanced client relationships through timely communication and resolution of invoicing issues.
- Managed high volume of invoices through effective prioritization, organization, and time management skills.
Education
Associates of Applied Science - Business Administration
Kaplan University
Davenport, IA06.2010
Skills
- Electronic Document Management System
- Data Management
- Compliance Auditing
- Discrepancy Resolution
- Client Case Oversight
- Task Organization
- Digital Information Analysis
- Efficient Data Input
Technology Competencies
- Windows 10 & 11
- Word
- Excel
- PowerPoint
- Outlook
- Drake
- Social Media Management
- QuickBooks
- Time and Attendance
- Internet Research
- Database Software
- Data Entry Terminal
- Peripheral Devices
- Presentation Equipment
- Presentation Software
- Utility Software
- EDMS Software
Timeline
Director of Operations
Triniti's World Child Development Center
01.2018 - Current
Scum Master
JS Global Holdings, LLC
02.2012 - 09.2023
Behavioral Research Science Administrative Assista
University of Texas MD Anderson Cancer Center
02.2010 - 12.2010
IDocs EDMS Trainer / Sr. Document Control Specialist
Chicago Bridge & Iron
01.2007 - 01.2010
Acting Administrative Officer
Department of Homeland Security - Transportation Security Administration
08.2002 - 12.2006
Administrative Technician II / Civil Rights Compliance Review Specialist
Texas Department of Human Services
01.2000 - 04.2002
Accounts Payable Invoice Analyst
Dupont Accounts Payable
01.1997 - 12.2000
Associates of Applied Science - Business Administration
Kaplan University
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