Motivated professional skillful in planning resident social activities, monitoring work of staff and maintaining accurate, confidential records. Organized and resident-focused professional with expertise in crisis intervention and coordinating facility operations. CPR and first aid certified paired with outstanding leadership and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Group Home Manager/ QIDP
Easterseals Rehabilitation Center
Evansville, IN
02.2023 - Current
Maintained accurate records of client attendance, progress notes, medications, and incident reports.
Performed daily assessments of client behavior changes or physical health status.
Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
Participated in meetings with state licensors or other stakeholders regarding program standards and outcomes.
Assisted with the development of programs and activities designed to promote socialization skills among residents.
Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
Inspected living areas regularly to identify any potential hazards or maintenance needs.
Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients.
Provided crisis management interventions as needed to address behavioral issues in a timely manner.
Monitored financial resources within the program budget to ensure efficient utilization of funds.
Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
Adhered strictly to confidentiality guidelines regarding client information at all times.
Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
Manager
Texas Roadhouse
Evansville, IN
04.2021 - 02.2023
Ensured compliance with industry regulations and company policies.
Ensured compliance with all applicable laws, regulations, industry standards.
Provided leadership during times of organizational change or crisis situations.
Coached, mentored and trained team members in order to improve their job performance.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Conducted performance reviews for team members.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Enforced customer service standards and resolved customer problems to uphold quality service.
Team Member
Toyota Motor Manufacturing
Princeton, IN
05.2019 - 04.2021
Adhered to safety guidelines while operating machinery or stocking shelves.
Maintained a clean and organized work area throughout shift.
Participated in team meetings to discuss strategies for improvement.
Collaborated with team members to achieve daily goals.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Group Home Manager QIDP/Front Office Manager
Easterseal Rehabilitation Center
Evansville, IN
08.2013 - 05.2019
Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
Performed administrative duties such as filing documents, answering phones.
Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Assisted with the development of programs and activities designed to promote socialization skills among residents.
Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
Performed daily assessments of client behavior changes or physical health status.
Provided crisis management interventions as needed to address behavioral issues in a timely manner.
Adhered strictly to confidentiality guidelines regarding client information at all times.
Monitored financial resources within the program budget to ensure efficient utilization of funds.
Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
Education
High School Diploma -
Scott County High School
Georgetown, KY
06-2002
Some College (No Degree) - Psychology
Rend Lake College
Ina, IL
Skills
Medication Management
Administrative duties
Behavioral support
Medication Administration
Transportation Coordination
Budget Management
First-aid and CPR
Care Coordination
Group home oversight
Schedule Management
Staff Supervision
Employee Performance Management
Effective Communication
Professional relationships
Safety Monitoring
Policy and procedure implementation
Crisis Management
Emergency Preparedness
Scheduling
Affiliations
Active in Special Olympics
volunteer with Evansville Children's Choir
PTSA Signature School
Certification
CPR/First aid Certified
References
References available upon request.
Timeline
Group Home Manager/ QIDP
Easterseals Rehabilitation Center
02.2023 - Current
Manager
Texas Roadhouse
04.2021 - 02.2023
Team Member
Toyota Motor Manufacturing
05.2019 - 04.2021
Group Home Manager QIDP/Front Office Manager
Easterseal Rehabilitation Center
08.2013 - 05.2019
High School Diploma -
Scott County High School
Some College (No Degree) - Psychology
Rend Lake College
CPR/First aid Certified
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