Tiffany Simmons

Key Contributions & Skills:

Provides customer service and front-of-house support while assisting with food preparation, line coordination, and kitchen communication to ensure fast, accurate, and high-quality service in a high-volume environment.

• Greets and assists guests with menu recommendations, upselling, and special requests while maintaining a friendly and customer-focused atmosphere.
• Accurately inputs and processes food and beverage orders through the POS system, helping streamline order flow and reduce errors.
• Processes cash, credit, and digital payments with full accuracy and adherence to cash-handling procedures.
• Resolves customer concerns using strong communication, patience, and conflict-resolution skills.
• Collaborates with team members to maintain efficient service during peak and rush periods.

Back-of-House & Kitchen Support:

• Food Prep: Prepares ingredients, follows recipes, portions items, and assists with cooking to support kitchen workflow and maintain food quality standards.
• Puller: Coordinates closely with kitchen staff to identify how many pieces of chicken are available, determine which orders can be fulfilled, and communicate shortages or timing needs.
• Plating: Assembles plates according to company standards, ensuring correct portions, presentation, and that all items are available before orders are sent out.
• App Cook: Prepares appetizers/starters, monitors food supply levels, and ensures items are cooked and ready to meet order demand.
• Kitchen Maintenance: Cleans and maintains kitchen equipment, including draining and cleaning fryers, disposing of oil properly, and keeping stations organized and safe.
• Helps manage food levels and communicates proactively with the kitchen to ensure enough product is prepped for upcoming orders.

Packaging & Production Associate Experienced in packaging operations, material selection, and layout design. Skilled in optimizing workflows to achieve production goals while ensuring quality standards. Knowledgeable in regulatory compliance, hygiene protocols, and safety procedures. Strong team collaborator with a customer-focused approach.

• Managed packaging processes including material handling and design setup.

• Streamlined operations to improve production efficiency.

• Enforced cleanliness, safety, and compliance regulations.

• Coordinated daily production tasks with cross-functional teams.

• Provided excellent customer service and resolved guest concerns.

Started work in the warehouse of one of the largest privately owned automotive dealers in West Tennessee as a clerk in a fast-paced work environment, fulfilling orders by preparing, packaging, and labeling items for shipment. Promoted to Internet Sales, working on eBay, MRA, PO, credits and returns, and spreadsheets, such as Microsoft Excel and PowerPoint. Additionally, Monitored and kept records of incoming and outgoing shipments, confirming proper control of parts inventory and related administrative functions.

• Verified shipments by cross-checking invoices, orders, and records.

• Chose optimal shipping methods based on procedures, routes, and rates.

• Kept storage areas clean, organized, and clearly labeled.

• Maintained accurate records for shipments, deliveries, and returns.

• Inspected incoming goods for damage or shortages; coordinated resolutions with shippers.

• Ensured all outgoing orders met quality and compliance standards.

• Managed inventory levels of shipping materials and supplies.