Tiffany Simpson
Fort Lauderdale,FL
Summary
Dependable individual with strong customer service skills; ability to work independently and also as a team to achieve common company goals and objectives. Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Admin II/Cosmetic Negotiations
American Anesthesiology
Sunrise, FL
03.2012 - 09.2023
- Verified customer account information and payment history to ensure accuracy.
- Resolved billing disputes through research and communication with clients.
- Prepared correspondence related to collection efforts, such as letters, emails and notices.
- Utilized collection software programs to document collections activity.
- Provided excellent customer service while communicating with debtors regarding payment issues.
- Assisted customers in understanding their bills and resolving discrepancies.
- Worked collaboratively with other departments within the organization on special projects.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Processed incoming mail related to medical billing claims and payments received from insurance companies or other payors.
- Developed an understanding of Medicare and Medicaid rules and regulations as they apply to medical billing procedures.
- Coordinated efforts between multiple departments related to medical billing activities.
- Served as mentor for new instructors hired into the Medical Billing program.
- Performed data entry of patient information into medical billing system.
- Developed and implemented medical billing procedures, policies and standards.
- Reviewed patient insurance eligibility and coverage details to ensure accuracy of medical billing.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Processed credit card payments from patients in accordance with office policy.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Created and processed claims to third-party payers using specific coding guidelines.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
Customer Service Agent (Tory Burch)
Global Response
Margate, FL
03.2011 - 04.2012
- Updated customers regarding their purchase details.
- Conducted item searches in the boutique when inventory was depleted.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Tracked orders from placement to delivery using internal systems.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
Personal Assistant
Foreclosure First Aid (South Fl Home Solutions)
Delray Beach, FL
01.2009 - 02.2011
- Go to court house and pull legal documents needed for contracts
- Follow up with clients
- Schedule Appointments
- Oversea property issues with tenants
- Type legal documents needed for clients
- General Office Duties
- Generate leads of possible homeowners that are selling or going into foreclosure
Admin Assistant/Compliance
Capital Investments & Associates Group LLC
Ft. Lauderdale, FL
01.2008 - 11.2008
- Greet clients as they arrived on premises
- Scheduled appointments
- Managed company phone system
- Ran errands, purchased office supplies
- QuickBooks/Pay bills
- General office duties
Receptionist/Office Assistant
Simply Artistic
Ft. Lauderdale, FL
03.2003 - 12.2004
- Greeted clients as they arrived on premises
- Managed company telephone system
- Scheduled/Cancel appointments
- Placed reminder calls to clients about next appointment
- Open/Close Shop, Ran errands and purchased office supplies
- Supervise workers when manager was away
Customer Service Agent
Convergys
Sunrise, FL
03.2004 - 08.2004
- Managed high volume inbound telephone call
- Assist customer in paying acct balance
- Assist with activation/deactivation
Customer Service Agent
Precision Response Corporation
Margate, FL
04.1999 - 01.2001
- Provided customer service to clients on different accounts/ entering data on clients
- British Airways/ book flights, seating arrangements, assist customers with issues regarding flight
- Phillip Morris/ assisted clients calling to place orders out of catalogs, ship products, enter data
- AT&T/ provided account info, assisted with billing issues, open/close accountants, and sell items
Education
Notary Public -
Pompano Beach, FL01.2012
Medical Billing & Coding -
Hands-on-Training
Ft. Lauderdale, FL01.2006
Computer Office Occupations -
Hands-on-Training
Ft. Lauderdale, FL01.2006
Nail Technology -
Fl. Academy of Health and Beauty
Ft. Lauderdale, FL01.2003
GED -
Turner Job Corps
Albany, GA01.1997
Some College (No Degree) - Criminal Justice
University of Phoenix
Ft. Lauderdale, FLSkills
- Debt collection
- Goal oriented
- Credit analysis
- Cash application
- Microsoft Excel
- Dispute resolution
- Invoice processing
- Skip tracing
- Data entry proficiency
- Insurance verification
- Claim submission
- Medical billing
- HIPAA compliance
- Self motivation
- Multitasking
- Task prioritization
- Communication skills
- Client relationship management
- Customer relationship management
- Creative problem solving
Summaryofqualifications
Type 35+ words per minute, manipulate formulas, functions, calculate and analyze data, create tables and graphs., create text-base document such as letters, memos, and reports., maintain address books, schedule appointments, create task list., utilize principles of data management, data entry, and run queries., create effective presentation, for the healthcare worker, ICD-9, CPT-4 & HCPCS, HCFA-1500 & UB92 claim form, primary and secondary insurances. Posting charges, payments and adjustments using IntelliMedic Medical Billing System
Timeline
Accounts Receivable Admin II/Cosmetic Negotiations
American Anesthesiology
03.2012 - 09.2023
Customer Service Agent (Tory Burch)
Global Response
03.2011 - 04.2012
Personal Assistant
Foreclosure First Aid (South Fl Home Solutions)
01.2009 - 02.2011
Admin Assistant/Compliance
Capital Investments & Associates Group LLC
01.2008 - 11.2008
Customer Service Agent
Convergys
03.2004 - 08.2004
Receptionist/Office Assistant
Simply Artistic
03.2003 - 12.2004
Customer Service Agent
Precision Response Corporation
04.1999 - 01.2001
Notary Public -
Medical Billing & Coding -
Hands-on-Training
Computer Office Occupations -
Hands-on-Training
Nail Technology -
Fl. Academy of Health and Beauty
GED -
Turner Job Corps
Some College (No Degree) - Criminal Justice
University of Phoenix
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