Tiffany Singletary
Jersey City,NJ
Summary
Dynamic Assistant Manager with a proven track record at Johnny Rockets Restaurant, excelling in staff coordination and financial planning assistance. Skilled in coaching and mentoring teams to exceed sales goals while ensuring high levels of customer satisfaction. Expertise in CSS and effective problem-solving, achieving operational excellence and positive outcomes in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Juicy Platters
Paramus, NJ
03.2024 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Manager
Statue Cruises
Jersey City, NJ
05.2022 - 01.2024
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Johnny Rockets Restaurant
Woodbridge, NJ
11.2011 - 05.2020
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance and repair.
- Maintained a safe working environment by enforcing safety regulations.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Bachelor of Arts - English
University of Phoenix
Tempe, AZ06-2019
Skills
- Financial Planning Assistance
- Sales monitoring
- Candidate Evaluation
- CSS
- Staffing Coordination
- Coaching and mentoring
Affiliations
- Teen mentor at New City Kids Church
Certification
- CNA LICENSE
- CPR CERTIFICATION
Timeline
Assistant Manager
Juicy Platters
03.2024 - Current
Assistant Manager
Statue Cruises
05.2022 - 01.2024
Assistant Store Manager
Johnny Rockets Restaurant
11.2011 - 05.2020
- CNA LICENSE
- CPR CERTIFICATION
Bachelor of Arts - English
University of Phoenix
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