Tiffany Slaughter
Dalton,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Technical Team Leader
Shiroki North America
11.2017 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
Picker & Packer
Children's Place Distribution Center
06.2016 - 11.2017
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Operated manual and electric pallet jacks to move merchandise.
Shift Supervisor
Wendy's Fast Food
12.2014 - 05.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Documented daily production and materials usage in Excel to track data.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Education
High School Diploma -
Georgia Cyber Academy
Atlanta, GA05.2016
Skills
- Operational Procedures
- Performance Evaluations
- Service Level Agreements
- Leading Team Meetings
- Work Planning and Prioritization
- Maintaining Clean Work Areas
- Attention to Detail
- Analytical Thinking
Timeline
Technical Team Leader
Shiroki North America
11.2017 - Current
Picker & Packer
Children's Place Distribution Center
06.2016 - 11.2017
Shift Supervisor
Wendy's Fast Food
12.2014 - 05.2016
High School Diploma -
Georgia Cyber Academy
Similar Profiles
Weiner ChavezWeiner Chavez
Assembly Line Production Worker at Shiroki North AmericaAssembly Line Production Worker at Shiroki North America
Harold NewtonHarold Newton
Internal Material Handler at Shiroki North AmericaInternal Material Handler at Shiroki North America
Angie RobertsAngie Roberts
Sub Assembly at Shiroki North AmericaSub Assembly at Shiroki North America
Nicholas CarpenterNicholas Carpenter
Manager at ZaxbysManager at Zaxbys
Drew MasseyDrew Massey
Authorized Compliance Trainer at Shaw IndustriesAuthorized Compliance Trainer at Shaw Industries