Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tiffany Sloan

Akron,OH

Summary

Results-driven Lead Data Analyst with experience managing direct reports, leading high-impact projects, and collaborating with diverse teams to deliver quality insights. Proven ability to develop and mentor talent, foster collaboration across departments, and drive process improvement. Ready to leverage my leadership skills and technical acumen to excel as an Associate Manager of Data Analytics to advance organizational success.

Overview

17
17
years of professional experience

Work History

Data Analyst IV

Progressive
05.2022 - Current
  • Led the team to rebuild the Internal Customer Satisfaction KPI process.
  • Onboards and manages ADP resources and direct reports.
  • Interviewed prospective employees and provided input on hiring decisions.
  • Holds regular one-on-one meetings with reports to review performance, priorities, delegate work and provide feedback.
  • Championed initiatives to expand team diversity.
  • Participated on ITC experiment team.
  • Presented at APG event to guide employees in their career development toward analytics roles, and continues to mentor aspiring analysts as a result.

Data Analyst III

Progressive
11.2019 - 05.2022
  • Worked with the agency to dispute invalid charges.
  • Led the effort to create documentation for our team to preserve business continuity.
  • Mentored level II analysts on how to improve output quality and customer interactions.
  • Designed a new hire guide to streamline onboarding.

Accountant II

Progressive
12.2017 - 11.2019
  • Reengineered TNC processes to scale operations across 15 states, maintaining accuracy under tight deadlines.
  • Collaborated with BI teams as a SME to automate TNC business.
  • Played an extensive role in creating and negotiating contracts with Uber and Lyft.
  • Assisted with training new team members.
  • Created process documentation for upper management and the Business Intelligence team.

Accounting Financial Reporting Specialist I

Progressive
10.2015 - 12.2017
  • Traveled to ASI to train accounting department on how to use Progressive software.
  • Led Lunch and Learn sessions to train the department on Excel.
  • Create comprehensive documentation containing instructions and information for CAIP product.
  • Streamlined all work related to CAIP and cut down the time required by more than half.

Staff Accountant

Panther Premium Logistics
04.2014 - 10.2015
  • Collaborated with IT to assess potential software vendors.
  • Administrator and creator of procedures regarding the Virtual MasterCard account.
  • Led the cash application department to drive improvements in the unapplied payment process.
  • Traveled when necessary to represent the company for audits and vendor meetings.

Executive Assistant to the CEO

Lumitex, Inc.
09.2013 - 04.2014
  • Created presentations for board meetings.
  • Uncovered credit card fraud and implemented new expense policies to protect the company.
  • Assisted the HR Manager in developing ways to meet company goals and improve employee involvement and satisfaction.

Accountant

RW Corwin & Company Inc.
01.2012 - 09.2013
  • Prepared tax returns, audits and reports for clients.
  • Representative for the Chamber of Commerce.

Accounts Payable

RW Corwin & Company Inc.
05.2008 - 12.2011
  • Oversaw the timely, accurate processing of invoices, purchase orders, credit memos, and payment transactions for multiple clients.
  • Resolved invoice discrepancies.
  • Prepared annual 1099s.

Education

B.S. - Accounting

Indiana Wesleyan University

B.S. - Liberal Arts – English, Minor in Dance

Cleveland State University

Skills

  • Tableau
  • Alteryx
  • SQL
  • Microsoft Visio
  • Excel
  • VBA
  • Workday
  • Coupa
  • Diversity Awareness
  • Collaboration
  • Process improvement
  • Problem-solving
  • Task delegation
  • Coaching and mentoring
  • Cross-functional teamwork
  • Change management
  • Employee onboarding

Affiliations

  • Line Dancing
  • Betta Fish Rescue
  • DIY Home Projects

Timeline

Data Analyst IV

Progressive
05.2022 - Current

Data Analyst III

Progressive
11.2019 - 05.2022

Accountant II

Progressive
12.2017 - 11.2019

Accounting Financial Reporting Specialist I

Progressive
10.2015 - 12.2017

Staff Accountant

Panther Premium Logistics
04.2014 - 10.2015

Executive Assistant to the CEO

Lumitex, Inc.
09.2013 - 04.2014

Accountant

RW Corwin & Company Inc.
01.2012 - 09.2013

Accounts Payable

RW Corwin & Company Inc.
05.2008 - 12.2011

B.S. - Accounting

Indiana Wesleyan University

B.S. - Liberal Arts – English, Minor in Dance

Cleveland State University

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