Tiffany Smith
Walkertown,NC
Summary
I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude, and with an eagerness to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Director
Treatment Centers, LLC
07.2020 - Current
- Supervise the clinic’s operations according to the organization’s administrative and clinical protocol’s, as well as all applicable federal and state regulations.
- Schedule staffing for the clinic’s operating hours and manage payroll to budgeted levels.
- Lead the clinic’s marketing efforts.
- Function as a liaison with other community based agencies.
- Complete staff performance evaluations and reviews as necessary.
- Screen interview, and hire prospective staff.
- Supervise the collection of fees, submit timely, accurate billing records and records.
- Assure that the building and grounds are maintained in a neat, clean, safe and healthy manner.
- Appoints and supervises the clinic’s safety officer.
- Reviews and evaluates all requests for equipment and supplies, insures timely delivery of all invoices to Governance Authority.
- Appoints and supervises the clinic’s Quality Assurance Committee.
- Conducts and leads weekly staff meetings.
- Coordinates 24 hour emergency access.
- Responsible for insuring daily backup of all computerized patient records and insuring that removable media is stored safely and securely offsite on a regular basis, as protection in the event of catastrophic loss (physical plant or computer server)
- Permanent position on Treatment Team for review and approval of patients Individual Treatment Plan.
- Develop and maintain clinic’s outcomes management system. Prepare monthly reports.
- Provide, or arrange for staff development and training.
- Demonstrates knowledge of, and insures compliance with, all State and Federal regulatory bodies.
- Accountable for implementing Polices and Procedures as outlined in company P&P, and in compliance with CARF standards.
- Resolve Patient Grievances as needed, resolve staff complaints as needed, evaluate Incident Reports as needed.
- Serve as facilities Chief Privacy Officer as required by HIPAA standards.
- Serve as clinic’s designated Equal Opportunity Officer.
- Serve as proxy for the Executive Director at quarterly Program Directors Meeting with the North Carolina State Methadone Authority.
- Carry patient caseload as required by Governance Body.
Substance Abuse Counselor
Treatment Centers, LlC
05.2019 - 07.2020
- Provided individual counseling to patients assigned to caseload.
- Functioned as a liaison with other community based agencies and law enforcement agencies to
insure continuity of treatment (referrals) and compliance to legal obligations. - Completed individual chemical dependency assessment of new patients.
- Individual treatment planning for the new patients developed within established time frame of
patient’s admission. - Updated new patient charts within established time frames.
- Worked with the medical staff in securing urine samples for monthly urinalysis and document results in the patient’s chart.
- Active involvement in Diversion Control through execution of random bottle recalls.
- Provided necessary forms to the Medical Director, properly and accurately completed, when the
patient has special requests for take-out medications, dose changes, phase changes, MSW
schedule, and medication changes. - Ensured that patient confidentiality is protected by properly completing release of information to
all outside referrals and contacts. - Maintained all assigned patient’s files to ensure they are in compliance with DHHS regulations as well as the Policy and Procedure Manual.
- Discharge of a patient from program is to be completed within time frame specified in the policies
and procedures from the date of discharge. - Contributed to the ongoing assessment and treatment planning process through participation in
daily reports, case reviews, and treatment teams. - Provided patient education relating to the illness of chemical dependency and the process of
recovery. - Provided supportive counseling or crisis intervention services in conjunction with medical and
nursing service, as circumstances deem necessary. - Provided education and public information services to the general public and the professional
community regarding opioid treatment programs. - Participated in a program of professional development including both external and facility required number of internal in-service programs and events
- Participated in the Continuing Quality Improvement and collects and reports on assigned CQI
monitors.
Qualified Professional
Qualified Substance, United Youth Care Services
10.2018 - 05.2019
- Conducting SACOT Group Sessions
- PCP Writing
- Case Management
- Referrals intern
Substance Abuse Counselor
Treatment Centers LLC
03.2017 - 10.2018
- Provided individual counseling to patients assigned to caseload.
- Functioned as a liaison with other community based agencies and law enforcement agencies to insure continuity of treatment (referrals) and compliance to legal obligations.
- Completed individual chemical dependency assessment of new patients.
- Individual treatment planning for the new patients developed within established time frame of patient’s admission.
- Updated new patient charts within established time frames.
- Worked with the medical staff in securing urine samples for monthly urinalysis and document results in the patient’s chart.
- Active involvement in Diversion Control through execution of random bottle recalls.
- Provided necessary forms to the Medical Director, properly and accurately completed, when the patient has special requests for take-out medications, dose changes, phase changes, MSW schedule, and medication changes.
- Ensured that patient confidentiality is protected by properly completing release of information to all outside referrals and contacts.
- Maintained all assigned patient’s files to ensure they are in compliance with DHHS regulations as well as the Policy and Procedure Manual.
- Discharge of a patient from program is to be completed within time frame specified in the policies and procedures from the date of discharge.
- Contributed to the ongoing assessment and treatment planning process through participation in daily reports, case reviews, and treatment teams.
- Provided patient education relating to the illness of chemical dependency and the process of recovery.
- Provided supportive counseling or crisis intervention services in conjunction with medical and nursing service, as circumstances deem necessary.
- Provided education and public information services to the general public and the professional community regarding opioid treatment programs.
- Participated in a program of professional development including both external and facility required number of internal in-service programs and events
- Participated in the Continuing Quality Improvement and collects and reports on assigned CQI monitors.
Police Evidence Specialist
City Of Winston-Salem
04.2011 - 03.2017
- Data entry
- Assisted both the public and Officers with any request and release of property.
- Performed annual property destruction with required documentation.
- Maintained detailed documentation of Chain of Custody.
- Completed bank deposits for all money seized as evidence.
- Reconciliation of Tow Account
- Completed weekly check request
- Worked with Officers in property transfers.
- Distribution of annual property dispositions.
- Assisted in vehicle transfers and maintained detailed documentation.
- Assisted in maintaining the security of the property through monthly alarm checks.
- Informed supervisors on missing or damaged pieces of evidence.
- Kept detailed records of evidence inventories and organization.
- Educated officers and other personnel on pieces of evidence and various access.
- Checked personnel clearance before allowing access to inventory.
- Organized evidence storage, ensuring proper handling of important data.
Administrative assistant
GTCC Campus Police
08.2008 - 04.2011
- Data Entry
- Dispatched calls to officers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets to track, analyze, and report on tickets issued by each officer.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisting students, faculty, staff and visitors 2
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA12.2016
Associate of Applied Science - Criminal Justice
Guilford Technical Community College
Jamestown, NC2009
Skills
- Training in de-escalation through NCI
- Performance Standards and Analysis
- Dependability and Cooperation
- Program Operations
- Regulatory Compliance
- Program Leadership
- Staff Hiring and Evaluations
- Project management
- Proficient in Communication
- Organizational Leadership
Certification
- CADC - Certified Alcohol and Drug Counselor
Timeline
Program Director
Treatment Centers, LLC
07.2020 - Current
Substance Abuse Counselor
Treatment Centers, LlC
05.2019 - 07.2020
Qualified Professional
Qualified Substance, United Youth Care Services
10.2018 - 05.2019
Substance Abuse Counselor
Treatment Centers LLC
03.2017 - 10.2018
Police Evidence Specialist
City Of Winston-Salem
04.2011 - 03.2017
Administrative assistant
GTCC Campus Police
08.2008 - 04.2011
Bachelor of Science - Psychology
Liberty University
Associate of Applied Science - Criminal Justice
Guilford Technical Community College
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