Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Smith

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. TWIC certified.

Overview

9
9
years of professional experience

Work History

Patient Care Assistant

Sitel Group
10.2022 - 07.2023
  • Actively listened to over 100+ customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Requested updated prescriptions and medical information from physicians.
  • Prepared bills for clients and submitted required paperwork to insurance companies.

City Carrier

United States Postal Service
03.2017 - 03.2021
  • Delivered mail that consists of letters, circulars, magazines, catalogs and small packages to over 300 stops on daily route
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses

ASSISTANT MANAGER

CASH STORE
09.2015 - 11.2016
  • Analyzing applicants' financial status and credit to determine eligibility for loans granted, as well as explaining different types of loans and services provided.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Performed data entry, maintaining filing systems, and sending emails.
  • Negotiating payment arrangements with customers of whom have delinquent accounts.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

SALES MANAGER

ACCEPTANCE NOW
09.2014 - 09.2015
  • Responsible for creating weekly schedules, handling inquires, maintaining filing systems and ordering inventory of office supplies
  • Making sure daily and weekly numbers were met if not exceeded
  • Maintained national sales staff by recruiting, selecting, orienting and training employees
  • Evaluated performance of sales staff, provided feedback, support and coached sales team.

Education

DIPLOMA -

C. E. KING HIGH SCHOOL
Houston, TX
05.2010

Skills

  • Recruiting
  • Credit Analysis
  • Management
  • Medical Terminology
  • Program Development
  • Microsoft Outlook
  • Proper Staffing
  • Quality Assurance
  • Claim Processing
  • Organizational Skills
  • Multitasking Abilities

Timeline

Patient Care Assistant

Sitel Group
10.2022 - 07.2023

City Carrier

United States Postal Service
03.2017 - 03.2021

ASSISTANT MANAGER

CASH STORE
09.2015 - 11.2016

SALES MANAGER

ACCEPTANCE NOW
09.2014 - 09.2015

DIPLOMA -

C. E. KING HIGH SCHOOL

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