Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY SMITH

Fort Worth,Texas

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

General Manager

Gables Residential
11.2019 - Current
  • Accurately create, prepare, and convey all operational and financial data to Regional Manager in timely manner, maintaining data accuracy rate of 95% in monthly reports.
  • Achieve highest possible net operating income through implementation of effective cost control and revenue improvement programs, leading to year-over-year increase of at least 5% in NOI.
  • Successfully establish and implement leasing goals, resulting in lease renewal rate of 78% and maintaining at least 93% occupancy through effective lease expiration program.
  • Analyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustments, contributing to minimum annual NOI improvement of 3%.
  • Manage highly skilled on-site staff with effective recruitment, training, motivation, and development programs, resulting in staff retention rate of 90% or higher.
  • Develop yearly operating budgets, forecasts, and sales and marketing plans with budget variance of no more than 5%.
  • Implemented operational strategies and effectively built customer and employee loyalty, resulting in customer satisfaction score of 85% and employee retention rate of 90%.
  • Collaborated with cross-functional teams to develop innovative solutions, contributing to at least three successful cross-functional team projects per year.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service, resolving 90% of issues within 48 hours.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness, leading to measurable 10% increase in individual strengths within six months.
  • Developed and implemented strategies to increase sales and profitability, achieving year-over-year sales growth of at least 8% and profitability increase of 5%.

Revenue Analyst

Greystar Property Management
04.2019 - 11.2019
  • Assisted in preparation of presentations, data tables, and other documents for investor meetings, resulting in a 15% increase in positive feedback from investors on the clarity and effectiveness of materials.
  • Monitored market trends and news to identify emerging opportunities, leading to the discovery of three new investment prospects with an average ROI potential of 12% within a quarter.
  • Improved emergency resolution processes, reducing the average time required for resolution by 25%, thereby minimizing potential financial losses during critical situations.
  • Presented oral and written reports on general economic trends, individual corporations, and entire industries, receiving a consistent rating of 4.5 out of 5 from stakeholders for the quality and relevance of the insights provided.
  • Generated comprehensive reports on portfolio performance and risk assessment, contributing to a 5% increase in overall portfolio returns while effectively managing risk exposure.
  • Participated in client meetings to discuss financial analysis and investment strategies, resulting in a 10% increase in client satisfaction scores and a 7% rise in client retention rates.
  • Adjusted prices via pre-set schedules, supply management department costs, and other factors on a regular basis, leading to a 3% improvement in pricing accuracy and profit margin.

Assistant Community Manager

Gables Residential
12.2015 - 04.2019
  • Handled all tenant logistics and leases, effectively scheduling appointments, showings, move-ins, and move-outs, resulting in a 95% occupancy rate throughout the year.
  • Planned and executed promotional activities to drive community engagement, increasing occupancy numbers.
  • Collected rental payments from residents and maintained meticulous records of delinquent accounts, achieving a 98% on-time rent payment rate.
  • Processed move-outs and billed back all necessary charges to accounts, ensuring an average turnaround time of 3 days for move-out processing.
  • Addressed and resolved tenant complaints and inquiries, maintaining a tenant satisfaction rate of 90% or higher.
  • Completed weekly market surveys, comparing competitor pricing and specials.
  • Assisted with bi-weekly pricing calls with Pricing Analyst and Regional Manager to ensure pricing, occupancy, and leasing goals were consistently on track.

Leasing and Marketing Manager

Gables Residential
08.2014 - 12.2015
  • Conducted regular inspections of both interior and exterior of properties for damage, completing an average of 10 inspections per month to ensure property maintenance and tenant satisfaction.
  • Organized monthly Resident Appreciation Events, resulting in a 15% increase in tenant retention and positive feedback from 90% of attendees.
  • Implemented weekly marketing tasks to continue brand recognition and growth in the city, leading to a 10% increase in website traffic and a 5% rise in social media followers.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports, achieving a 58% lead conversion rate.
  • Conducted property tours with potential rental clients and answered all questions truthfully regarding the facility, resulting in a 65% conversion rate of tours to signed leases.
  • Developed and implemented tactical marketing plans, leading to a 10% increase in new leads and inquiries.
  • Reviewed aged vacancies, market-ready apartments, and models, and completed and updated market surveys, contributing to a 7% reduction in vacancy rates.

Training and Development Manager

Starwood Hotels & Resorts Worldwide LLC
11.2013 - 08.2014
  • Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness, resulting in a 10% increase in post-training employee performance evaluations.
  • Developed and implemented a comprehensive training program to increase employee productivity and morale, leading to a 20% decrease in onboarding time for new hires and a 15% improvement in employee retention.
  • After the training period, coached associates, reviewed telephone calls, and assisted with the implementation of the layout for all learning materials for new hires, resulting in a 95% average call quality score for newly trained associates.
  • Trained new hires to perform cross-training exercises with experienced workers, leading to a 25% reduction in the time required for new hires to reach full productivity.
  • Assisted in the development of employee assessments to measure training value, resulting in a 30% increase in alignment between training outcomes and job performance.
  • Conducted orientation sessions and organized on-the-job training for new hires, achieving a 90% satisfaction rate from new employees on the training process.
  • Prepared and distributed manuals, handouts, and online tutorials to provide employees with training materials and resources, receiving a 4.5 out of 5 rating on the clarity and usefulness of training materials.

Education

Bachelor of Arts Degree -

University of Texas At Austin
Austin, TX
05.2010

Distinguished High School Degree -

West Brook Senior High School
Beaumont, TX
05.2005

Skills

  • People Leadership
  • Marketing & Networking
  • Conflict Resolution
  • Training & Coaching
  • Sales
  • Customer Service
  • Relationship Building
  • Leadership Development
  • Yardi, Salesforce, LRO
  • Entrata, Real Page, VERO
  • Planning & Scheduling
  • Time Management
  • Microsoft Platform

Timeline

General Manager

Gables Residential
11.2019 - Current

Revenue Analyst

Greystar Property Management
04.2019 - 11.2019

Assistant Community Manager

Gables Residential
12.2015 - 04.2019

Leasing and Marketing Manager

Gables Residential
08.2014 - 12.2015

Training and Development Manager

Starwood Hotels & Resorts Worldwide LLC
11.2013 - 08.2014

Bachelor of Arts Degree -

University of Texas At Austin

Distinguished High School Degree -

West Brook Senior High School

Similar Profiles

CREATE PROFILE
TIFFANY SMITH