Tiffany Smith
Graham,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Carolina Biological Supply Company
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Pilot Flying J
07.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
cashier
BP Gas Station
04.2015 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
cashier
kangaroo express
09.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
personal care assistant
lambeth
12.2012 - 08.2014
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Assisted patients with self-administered medications.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
- Planned activities to encourage movement, stretching and strength building.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Ran errands for patients, did shopping, and picked up other necessities.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC08.2025
Associate of Science - Criminal Justice
Alamance Community College
Graham, NC06.2022
Skills
- Data Evaluation
- Document and Records Management
- Prioritization
- Microsoft SharePoint
- 10-Key
- Staff Training
- Refund Processing
- Lead Generation
- Closing Sales
- Customer Service
- Microsoft Access
- Filing
- Citrix
- Retail Sales Customer Service
- Document Control
- IBM Power Systems Software
- Order and Refund Processing
- Product Promotion
- Administrative Support
- Handheld Computer Device Software
- Professional Telephone Demeanor
- Oracle JD Edwards EnterpriseOne
- Service Standard Compliance
- Service-Orientation
- Active Listening
- Google Docs
- Adobe Systems Adobe Acrobat
- Microsoft Outlook
- Documentation
- Customer Relationship Management
- Stocking and Replenishing
- McAfee
- Research
- Store Maintenance
- Microsoft Windows
- Microsoft Excel
- Team Development
- ADP Workforce Now
- Customer Relations
- Multi-Line Phone Talent
- Proofreading
- Customer Data Confidentiality
- Stock Management
- Call Center Operations
- Adobe Systems Adobe Photoshop
- Grammar
- Microsoft PowerPoint
- Spreadsheets
- Microsoft Word
- Order Fulfillment
- Credit Card Payment Processing
- Strong Analytical and Problem-Solving Skills
- Sales and Upselling
- Process Transactions
- Receiving Support
- Senior Leadership Support
- Money Handling Abilities
- Records Preparation
- Promotional Support
- SAP
- Sales Expertise
- Time Management
Timeline
Customer Service Representative
Carolina Biological Supply Company
10.2022 - Current
Assistant Manager
Pilot Flying J
07.2021 - 10.2022
cashier
BP Gas Station
04.2015 - 07.2021
cashier
kangaroo express
09.2014 - 12.2014
personal care assistant
lambeth
12.2012 - 08.2014
Bachelor of Science - Criminal Justice
Strayer University
Associate of Science - Criminal Justice
Alamance Community College
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