TIFFANY SMITH
Office Manager
Opelika,AL
Summary
Well-rounded Office Manager and administration professional equipped to support day-to-day operational functions and accomplish business goals. Skilled in scheduling appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
16
16
years of professional experience
Work History
Office Manager
Safe Solutions Plus Pest & Termite
Rainsville, AL
07.2022 - 05.2024
- Served as the central point of contact for handling all forms of communication such as answering calls, responding to emails, organizing mail shipments, and coordinating courier services.
- Assisted management team with administrative tasks, such as report and presentation preparation.
- Successfully handled customer inquiries and adeptly set up new accounts using both phone and email channels.
- Led front desk operations by greeting, assisting with inquiries, and directing visitors to relevant staff members.
- Ensured accuracy in accounts receivable and payable by meticulously tracking invoices and payments.
- Effectively scheduled service calls and increased productivity through strategic technician route optimization.
- Managed various bookkeeping tasks including the reconciliation of bank statements and the creation of journal entries.
Pharmacy Cashier
Walmart Pharmacy
Scottsboro, AL
02.2022 - 07.2022
- Supported pharmacy staff with prescription filling and various duties when necessary.
- Processed payments accurately with cash registers and credit card machines.
- Organized returned items based on store policy and restocked shelves.
- Ensured customer satisfaction by providing excellent service and timely responses to inquiries.
- Assisted customers with locating specific products within the store.
- Maintained work areas by organizing merchandise, stocking shelves, and performing general housekeeping duties.
Flooring Sales Specialist
Lowe's Home Improvement
Fort Payne, AL
03.2020 - 08.2021
- Gained extensive understanding of different types of flooring to deliver beneficial advice to customers.
- Led pricing discussions, explained additional charges and outlined payment plans in sales interactions
- Proactively followed up with customers to assess their level of satisfaction and resolve any technical or service-related concerns.
- Demonstrated a strong work ethic by consistently reaching and surpassing monthly sales targets.
Receiving Clerk
Lowe's Home Improvement
Fort Payne, AL
11.2015 - 03.2020
- Adhered to check-in procedures for a range of LTL truck drivers, such as UPS and FEDX
- Diligently unloaded trucks, efficiently scanned merchandise, and accurately noted damages and discrepancies on receiving invoices.
- Ensured precise inventory records by processing every receiving Bill of Lading into the computer system with accuracy
- Scheduled and organized all incoming delivery appointments on a daily basis
- Proactively contacted vendors leading to the receipt of credit for damaged and returned merchandise.
Lead Receiver
Lowe's Home Improvement
Fort Payne, AL
10.2014 - 11.2015
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Ensured accuracy of documentation through recording materials weights, bill amounts, and recognizing variances.
- Facilitated effective communication with carrier representatives to streamline the process of shipping and delivering orders.
- Managed vendor relationships to ensure efficient scheduling of daily pickups and weekly deliveries
- Ensured the safe handling of boxes and pallets by following correct operating procedures and utilizing suitable equipment.
Consumer Loan Officer/Assistant Manager
Sun Loan Company
Fort Payne, AL
07.2014 - 10.2014
- Assessed the feasibility of granting loans by analyzing applicants' financial status, credit histories, and property evaluations.
- Streamlined loan agreements through thorough review and editing for improved efficiency and accuracy
- Built and maintained professional relationships with nearby financial institutions
- Performed various payment handling duties in multiple settings and actively generated prospects for loan acquisitions
- Successfully resolved past due accounts through effective negotiations
Returns Coordinator
Lowe's Home Improvement
Fort Payne, AL
09.2011 - 06.2014
- Created shipping documentation such as bills of lading and packing slips to facilitate smooth procedures.
- Documented damage or defects in returned items by inspecting and recording information in a database.
- Communicated with vendors to secure credit for damaged or returned items.
- Managed returns process by sorting returned items, conducting quality checks, inspecting damaged items, and communicating results to management team.
Paint Department Associate
Lowe's Home Improvement
Fort Payne, AL
03.2011 - 09.2011
- Provided personalized merchandise recommendations to customers by assessing their individual needs and preferences
- Delivered unparalleled guidance on color selection and provided exceptional product recommendations to customers for perfect paint choices.
- Ensured paint primers were prepared to proper consistency by utilizing an electric mixer and matching colors as per consumer preferences
- Efficiently completed retail merchandising responsibilities of stocking, cleaning, down stocking and pricing
Cashier
Lowe's Home Improvement
Fort Payne, AL
03.2009 - 03.2011
- Ensured 100% accuracy in processing cash, check, credit card payments as well as refunds through the operation of the cash register.
- Demonstrated excellent customer service skills by promptly handling merchandise scanning, bagging tasks while addressing phone inquiries
- Drove product sales by efficiently restocking, arranging and organizing merchandise in front lanes
- Delivered friendly service and knowledgeable assistance to promote customer loyalty and drive consistent sales.
Tax Preparer
Community Tax Services
Rainsville, AL
12.2008 - 03.2009
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Completed and filed returns with tax departments at local, state and federal levels.
Lead Tax Preparer/Assistant Manager
Liberty Tax Service
Douglasville, GA
12.2007 - 04.2008
- Successfully directed a high-performing team of 15 tax professionals, delivering exceptional service to numerous clients on an annual basis
- Performed comprehensive review of clients' tax documents to ascertain eligibility for further tax credits or deductions
- Consistently delivered concise written explanations and tax return adjustments to address discrepancies between state and federal notifications
- Utilized available data to accurately assess exemptions, deductions, and potential liabilities as specified in tax regulations.
- Established contact with government agencies including the IRS to address tax-related concerns regarding client's self-preparation of taxes.
Education
Some college (No degree) - Medical Administration
Computer Ed Institute
Some college (No degree) - Business Administration
American Intercontinental University
Some college (No degree) - Computer Information Systems
Floyd College
Skills
- Customer Service
- Office Management
- Bookkeeping
- Quickbooks
- MS Office
- Data Entry
- Account payables/receivables
- Account Reconciliation
- Payroll and budgeting
- Organizational Skills
- Scheduling Coordination
- Credit and collections
- Hiring and Training
Accomplishments
Received the "Employee of the Month" award in 2015, 2018, and 2019
Timeline
Office Manager
Safe Solutions Plus Pest & Termite
07.2022 - 05.2024
Pharmacy Cashier
Walmart Pharmacy
02.2022 - 07.2022
Flooring Sales Specialist
Lowe's Home Improvement
03.2020 - 08.2021
Receiving Clerk
Lowe's Home Improvement
11.2015 - 03.2020
Lead Receiver
Lowe's Home Improvement
10.2014 - 11.2015
Consumer Loan Officer/Assistant Manager
Sun Loan Company
07.2014 - 10.2014
Returns Coordinator
Lowe's Home Improvement
09.2011 - 06.2014
Paint Department Associate
Lowe's Home Improvement
03.2011 - 09.2011
Cashier
Lowe's Home Improvement
03.2009 - 03.2011
Tax Preparer
Community Tax Services
12.2008 - 03.2009
Lead Tax Preparer/Assistant Manager
Liberty Tax Service
12.2007 - 04.2008
Some college (No degree) - Medical Administration
Computer Ed Institute
Some college (No degree) - Business Administration
American Intercontinental University
Some college (No degree) - Computer Information Systems
Floyd College
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