Tiffany Smith
Intake Coordinator
Whitewater,CO
Summary
Master of Social Work intern and Intake Coordinator with over five years of experience working in residential treatment. I use compassion, empathy, and strong critical thinking skills to enhance the experience of clients, coworkers, and management in any setting. Looking for a setting in which to develop my existing skills and gain new skills through learning and experience, as well as opportunities for advancement and continuing education.
Overview
10
10
years of professional experience
Work History
Intake Coordinator
West Springs Hospital
07.2024 - Current
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained accurate and up-to-date client records.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Reduced paperwork errors by meticulously reviewing and updating patient records, ensuring accuracy in treatment plans.
Master of Social Work Intern
Mind Springs Health
05.2024 - Current
- Provided crisis intervention services, deescalating situations and connecting individuals with appropriate resources.
- Contributed to program evaluation efforts by collecting data on service effectiveness and implementing improvements based on findings.
- Participated in ongoing professional development opportunities to stay current on best practices in social work field.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
Youth Mentor
Gateway Residential Services
10.2022 - Current
- Provided for the physical, personal, and health needs of each resident through individual counseling and behavioral, social, physical, and educational skill development.
- Participated in and assisted with educational, social, and recreational activities.
- Followed suicide prevention monitoring as directed.
- Provided consistent, interactive supervision of the residents and modeled prosocial behavior.
- Maintained thorough and accurate records, files, correspondence, and statistics.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Facilitated conflict resolution among peers, cultivating a culture of respect and understanding within the group.
- Collaborated with fellow mentors to create consistency in program delivery across all areas of focus.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
Addiction Technician
Mind Springs Health
9 2023 - 05.2024
- Audited intake paperwork and medication monitoring forms.
- Provided consistent, interactive supervision of the residents and modeled prosocial behavior.
- Resolved problems and mediated conflicts between residents.
- Maintained accurate and detailed documentation of patient progress, interventions provided, and relevant observations to inform ongoing care planning efforts.
- Contributed to a positive organizational culture by engaging in professional development opportunities, maintaining open lines of communication with colleagues and supervisors.
- Ensured a safe and supportive environment for patients, maintaining clean facilities, monitoring behaviors, and intervening as necessary to prevent harm or escalation of negative behaviors.
Kennel Technician
Little Tail
10.2022 - 12.2022
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Mixed and administered special food formulas to individual animals based on their unique dietary needs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs, and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.
Production Associate
Tesla
11.2021 - 10.2022
- Safely operated hand and power tools to complete repetitive tasks.
- Used equipment properly to avoid workplace hazards or injuries.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Participated in training sessions to enhance skills and knowledge.
- Maintained organized work area by cleaning and removing hazards.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Coach Counselor
Rite of Passage
05.2018 - 11.2021
- Provided for the physical, personal, and health needs of each student through individual counseling and behavioral, social, physical, and educational skill development.
- Participated in and assisted with educational, social, athletic, and recreational activities.
- Followed suicide prevention monitoring as directed.
- Provided consistent interactive supervision of the students and modeled prosocial behavior.
- Maintained thorough and accurate records, files, correspondence, and statistics.
- Resolved problems and mediated conflicts between students.
- Performed proper safe physical management techniques when situations required and completed proper documentation.
- Trained new employees and functioned as team lead (Senior Coach) when called.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Kennel Attendant
Dog Gone Crazy Kennels
05.2021 - 10.2021
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Collaborated with veterinary professionals to administer medications or treatments as needed, ensuring optimal animal health outcomes.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Food Service Worker
Navy Exchange
03.2015 - 03.2018
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Food Prep Cook/Dishwasher
Off the Hook Bar and Grill
03.2015 - 03.2017
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Participated in continuous learning opportunities to stay current on industry trends and enhance professional skill set as a Food Prep Cook.
- Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
- Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
- Supported culinary team by assisting with daily prep tasks such as chopping vegetables, marinating meats, or preparing sauces from scratch when needed.
- Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
- Reduced food waste through careful inventory management, storage, and rotation practices.
- Streamlined kitchen operations for improved efficiency through effective time management and organization skills.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Housekeeping Technician
Navy Lodge
06.2014 - 03.2015
- Streamlined housekeeping operations through effective communication with team members and supervisors.
- Ensured safety compliance by utilizing proper chemicals and equipment during cleaning tasks.
- Exceeded expectations for room turnaround times, allowing for higher occupancy rates and greater guest satisfaction.
- Provided superior customer service when interacting with guests, addressing their needs promptly and courteously.
- Achieved high standards of cleanliness within tight deadlines, leading to positive guest feedback.
- Maintained a professional appearance at all times while adhering to company uniform guidelines and personal hygiene standards.
- Performed deep-cleaning tasks periodically to maintain a pristine environment for guests and staff alike.
- Managed time effectively to complete all assigned tasks within scheduled shifts without compromising quality.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
Master of Arts - Social Work
Tulane School of Social Work
New Orleans, LA 05.2001 -
Bachelor of Arts in Applied Psychology - Applied Psychology
Florida Institute of Technology
Melbourne, FL05.2023
Associates in Applied Psychology - Applied Psychology
Florida Institute of Technology
Melbourne, FL2019
High School Diploma -
Lake County High School
Leadville, CO 05.2001 -
Skills
Academic preparation in behavioral analyses
Intermediate skills with a variety of administrative tools, including Microsoft word, excel, and PowerPoint
10 years of public relations experience
Multiple creative projects involving in-depth research into behavioral psychology
Insurance Verification
Behavior Modeling
Case Management
Animal handling expertise
Behavior Modification
Multicultural Competence
Mental Health Support
Report Preparation
Timeline
Intake Coordinator
West Springs Hospital
07.2024 - Current
Master of Social Work Intern
Mind Springs Health
05.2024 - Current
Kennel Technician
Little Tail
10.2022 - 12.2022
Youth Mentor
Gateway Residential Services
10.2022 - Current
Production Associate
Tesla
11.2021 - 10.2022
Kennel Attendant
Dog Gone Crazy Kennels
05.2021 - 10.2021
Coach Counselor
Rite of Passage
05.2018 - 11.2021
Food Service Worker
Navy Exchange
03.2015 - 03.2018
Food Prep Cook/Dishwasher
Off the Hook Bar and Grill
03.2015 - 03.2017
Housekeeping Technician
Navy Lodge
06.2014 - 03.2015
Master of Arts - Social Work
Tulane School of Social Work
05.2001 -
High School Diploma -
Lake County High School
05.2001 -
Addiction Technician
Mind Springs Health
9 2023 - 05.2024
Bachelor of Arts in Applied Psychology - Applied Psychology
Florida Institute of Technology
Associates in Applied Psychology - Applied Psychology
Florida Institute of Technology