Tiffany Smith
Auburn,ME
Summary
Human Resources professional with deep expertise in employee relations, talent management, and organizational development. Known for fostering collaborative environments and driving impactful HR initiatives. Strong communicator with knack for adapting to evolving business needs. Skilled in conflict resolution, strategic planning, and enhancing workforce productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Oxford Casino and Hotel
04.2021 - Current
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Established succession planning processes to ensure leadership continuity within the company.
- Developed and delivered special events for company employees.
- Developed policies that comply with employment laws, minimizing legal risks and protecting company interests.
Employee Relations Specialist
Central Maine Medical Center
01.2021 - 04.2021
- Mediated conflicts between employees and management to resolve misunderstandings, facilitate communication and to promote effective working relationships within the policy and guidelines of the organization
- Conducted exit interviews; provides summaries to department managers.
- Reviewed all terminations and written disciplinary actions before they are carried out to ensure they meet the organizations policies and procedures.
Human Resource Manager
Bj's Wholesale Club
11.2019 - 01.2021
- Regularly provided direction and guidance to Team Members regarding company policies
- Acted as a mediator between team members and management on conflict resolution and/or team member relations matters
- Created and controlled complete scheduling process for all hourly team members, ensuring a productive workforce was available within the payroll budget
- Ensured Club Payroll was completed accurately and timely on a weekly basis, and ensured all payroll records were maintained properly
- Supervised and directed the activities of the HR Clerical and Maintenance team members
- Actively recruited, screened, interviewed, and hired non-exempt team members
- Conducted team member orientations/training for all new hire team members
- "On-site administrator" of intranet-based training and communications system to coordinate club training needs (e.g., cashier training, safety, etc.)
- Administered all personnel paperwork, including completing and processing new hire paperwork, hourly wage increases, hourly promotions, terminations, worker's compensation and unemployment claims
- Conducted benefits orientations and oversaw annual benefits open enrollment process
- Performed MOD functions including responding to frontline and member service issues
Member Service Manager
Bj's Wholesale Club
01.2019 - 11.2019
- Met or exceeded membership fee income goals and service expectations through successful acquisition, retention, loyalty, and experience metrics
- Developed effective and productive teams in the Member Services and Front-Line departments through selection, training, frequent feedback, evaluating performance, coaching, motivating and disciplining when necessary
- Created and maintained a process to support a positive experience for Members and potential Members
- Ensured compliance with the operational functions associated with assigned areas through the consistent enforcement and maintenance of established processes and procedures
- Ensured adequate staffing in frontline departments
- Executed company membership programs and initiatives
- Leveraged reporting tools to assess strengths and opportunities
- Prioritized growth opportunities
- Managed equipment, supplies, and collateral to ensure that member services and front-line departments ran efficiently
Asset Control Manager
BJ's Wholesale Club
03.2018 - 01.2019
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Inspected departments to detect potential health hazards and put corrective measures immediately into effect.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced instances of theft and fraud by closely monitoring high-risk areas and suspicious activities.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Human Resource Manager
Bj's Wholesale Club
05.2014 - 03.2018
- Regularly provided direction and guidance to Team Members regarding company policies
- Acted as a mediator between team members and management on conflict resolution and/or team member relations matters
- Created and controlled complete scheduling process for all hourly team members, ensuring a productive workforce was available within the payroll budget
- Ensured Club Payroll was completed accurately and timely on a weekly basis, and ensured all payroll records were maintained properly
- Supervised and directed the activities of the HR Clerical and Maintenance team members
- Actively recruited, screened, interviewed, and hired non-exempt team members
- Conducted team member orientations/training for all new hire team members
- "On-site administrator" of intranet-based training and communications system to coordinate club training needs (e.g., cashier training, safety, etc.)
- Administered all personnel paperwork, including completing and processing new hire paperwork, hourly wage increases, hourly promotions, terminations, worker's compensation and unemployment claims
- Conducted benefits orientations and oversaw annual benefits open enrollment process
- Performed MOD functions including responding to frontline and member service issues
Frontline Supervisor
Bj's Wholesale Club
04.2006 - 05.2014
Education
Diploma -
Sanford High School
Sanford, ME01.2004
Skills
- Customer Service
- Employee Retention
- Benefits Administration
- Employee Relations
- Payroll
- Performance Management
Certification
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
Timeline
Human Resources Business Partner
Oxford Casino and Hotel
04.2021 - Current
Employee Relations Specialist
Central Maine Medical Center
01.2021 - 04.2021
Human Resource Manager
Bj's Wholesale Club
11.2019 - 01.2021
Member Service Manager
Bj's Wholesale Club
01.2019 - 11.2019
Asset Control Manager
BJ's Wholesale Club
03.2018 - 01.2019
Human Resource Manager
Bj's Wholesale Club
05.2014 - 03.2018
Frontline Supervisor
Bj's Wholesale Club
04.2006 - 05.2014
Diploma -
Sanford High School
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