Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Smith

Wilmer,TX

Summary

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency. I'm a well-qualified fleet manager with proven success and highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dispatcher

Mesilla Valley Transportation
09.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.

Fleet Manager

United Petroleum
06.2023 - 09.2024
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
  • Maintained accurate driver information for delivery scheduling.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Trained drivers to manage time effectively, improving overall mileage performance.
  • Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
  • Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
  • Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
  • Proactively identified and solved complex problems that impacted management and business direction.
  • Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.
  • Streamlined route planning for optimal fuel usage and faster delivery times.
  • Enhanced fleet efficiency by implementing comprehensive maintenance schedule, reducing downtime.
  • Elevated customer satisfaction by ensuring on-time deliveries through efficient route management.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Fleet Manager

Kenan Advantage Group LLC - N
09.2017 - 06.2023
  • Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Completed projects by effectively delegating tasks and overseeing employee performance.
  • Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
  • Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
  • Fostered culture of responsibility and efficiency, significantly reducing incident rates.
  • Organized records of vehicles, schedules and completed orders.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Developed and maintained knowledgeable and productive team of employees.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
  • Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
  • Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
  • Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
  • Proactively identified and solved complex problems that impacted management and business direction.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.
  • Streamlined route planning for optimal fuel usage and faster delivery times.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Education

Certificate - Life Coach

Mountain View College
Dallas, TX
08-2012

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Prioritizing calls
  • Problem-solving
  • Dispatch coordination
  • Updating logs
  • Route planning
  • Customer relationship management
  • Route navigation
  • Routing orders
  • Dispatching field personnel
  • Closing tickets
  • Incident reporting
  • Conflict resolution
  • Verifying coverage
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Tracking systems
  • Equipment management
  • Shift coordination
  • Adjusting routes
  • Critical thinker
  • Coordinating urgent deliveries
  • [Software] proficiency
  • Call handling
  • Training new hires
  • Critical thinking
  • Microsoft office

Certification

  • Licensed Forklift
  • Certified Life Coach

Timeline

Dispatcher

Mesilla Valley Transportation
09.2024 - Current

Fleet Manager

United Petroleum
06.2023 - 09.2024

Fleet Manager

Kenan Advantage Group LLC - N
09.2017 - 06.2023

Certificate - Life Coach

Mountain View College

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