Tiffany Smith
Key Largo,USA
Summary
Highly committed Customer Service Professionals with 15+ years of continuous team building success. Confident in ability to solve and provide continuous improvements. Fulfilling expectations of Team building , Accountability and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
RCA
USPS
Key Largo, FL
2024 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Supervisor
Home Depot Distribution Center
McDonough, GA
02.2018 - 2022
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained staff on equipment use, inventory management, and operational best practices.
- Implemented process improvements that enhanced productivity and reduced errors.
- Coordinated schedules and workload distribution for optimal team performance.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Team Leader
ELEAD/CDK Global
Valdosta, GA
2014 - 11.2017
- Oversee call center agents to ensure that all protocols and jobs are done correctly. Make sure customer satisfaction goals are consistently met.
- Responsible for a team of over ten people. Helping them understand their full potential and make them feel as important to the company as the managers are
- Provides daily direction and effective communication to team members. Inputs data into the system daily to keep up with the progress of agents
- Led team in executing daily operational strategies to enhance customer satisfaction and efficiency.
- Developed action plans based on data insights, ensuring alignment with organizational objectives and KPIs.
Activity Director
Pk Rehabilitation Medical Center
Tavernier, FL
10.2010 - 2014
- Managed budgets for activities, optimizing expenditures while maintaining high-quality experiences for participants.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
Education
Alabama State University
Montgomery, ALHigh School Diploma - Medical Assistant
Miami Dade Medical
Miami, FL01.2009
Skills
- Production management
- Shipping and receiving
- Facility management
- Staff development
- Verbal communication
- Schedule management
- Attention to detail
- Performance improvement
- Client service
ADDITIONAL EXPERIENCE
- Activities Director License, MEMAP Mary Powell, Daytona Beach, FL, 2011
- Phlebotomy, AMC, 2019
Timeline
Supervisor
Home Depot Distribution Center
02.2018 - 2022
Activity Director
Pk Rehabilitation Medical Center
10.2010 - 2014
RCA
USPS
2024 - Current
Team Leader
ELEAD/CDK Global
2014 - 11.2017
Alabama State University
High School Diploma - Medical Assistant
Miami Dade Medical