Tiffany Smith
Midwest City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Hobby Lobby
11.2023 - 12.2025
- Coordinated office activities to enhance workflow and efficiency.
- Managed scheduling for meetings, ensuring optimal use of time and resources.
- Developed and maintained filing systems to streamline information retrieval.
- Assisted in preparing reports, contributing to data accuracy and consistency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Operations Technical support
OG&E
12.2020 - 10.2023
- Provided excellent service and attention when dealing with customers over the phone or by email.
- Excellent communication skills, both verbal and written.
- Review customer requests, answer questions, and define specifications when communicating with customers.
- Supply information following customers' needs and demands.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Customer Operations Support Advocate
OG&E
10.2019 - 12.2020
- Customers were educated on billing, payment processing, and customer service policies and procedures.
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
- Ensure that customers and internal departments are properly communicated with.
- Aided customers by carefully listening, identifying problems, and making recommendations based on my knowledge.
Customer service contractor
Aerotek
03.2019 - 10.2019
- Came out in the top two of my training class. Showing my desire to learn and quickness to apply new skills.
- Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
- Spoke with customers about their billing concerns, quickly grasped issues, and applied personal expertise.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Service Dispatcher
WeGoLook
03.2018 - 03.2019
- Dispatched independently contracted drivers to assist with jobs based on location, needs, and worker availability.
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Education
Certificate - Graphic communications
Center for Career & Technical Education
Cumberland, MD01.2007
High School -
Westmar High School
Lonaconing, MD01.2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Excel
- Microsoft Word
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Critical thinking
- Documentation and recordkeeping
- Database entry
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Updated and maintained company database to reflect current and accurate client records for more than 96 accounts.
Timeline
Administrative Assistant
Hobby Lobby
11.2023 - 12.2025
Customer Operations Technical support
OG&E
12.2020 - 10.2023
Customer Operations Support Advocate
OG&E
10.2019 - 12.2020
Customer service contractor
Aerotek
03.2019 - 10.2019
Service Dispatcher
WeGoLook
03.2018 - 03.2019
High School -
Westmar High School
Certificate - Graphic communications
Center for Career & Technical Education