Tiffany Smith

• Process customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
• Assist customers with banking inquiries and provide exceptional service to enhance client satisfaction.
• Maintain compliance with banking regulations and internal policies during all operations.
• Assist with training new tellers on operational procedures and customer service best practices, fostering team development.
• Resolve customer service issues promptly and foster positive customer relationships
• Create new customer profiles, create deposit accounts, time certificates, and safe deposit accounts
• Educate customers on various products, the banking website, and the mobile app

Supervisor: Kelly Redfearn, Branch Manager

870-898-3899

• Assisted teachers in implementing individualized education plans for students with diverse needs.
• Provided Dyslexia Intervention services through an established intervention program
• Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
• Maintained a positive and engaging classroom environment to enhance student participation.
• Collaborated with educators to develop adaptive learning materials and resources.
• Improved classroom management by assisting teachers with behavioral
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
• Created and implemented lesson plans for Computer Lab activities for grades K-6

Supervisor: Pam Paden, Principal Oscar Hamilton Elementary

870-542-7214

• Provided outreach and information on all services provided by the Area Agency on Aging
• Facilitated comprehensive assessments to determine client needs and eligibility for services.
• Managed case files, data entry, prepared client mailouts, and communicated with providing agencies
• Coordinated resources and services among multidisciplinary teams to ensure holistic support for clients.
• Monitored client progress, adjusting care plans as necessary to optimize outcomes and satisfaction.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

Supervisor: Lisa Reeve (retired); Jennifer Butler, Area Agency on Aging Manager 903-832-8636

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered all incoming switchboard calls and directed them to the appropriate program administrator.
• Sorted, organized, and distributed all incoming and outgoing mail.
• Prepared all program timesheets.
• Assisted with gathering client correspondence to provide services through the Affordable Care Act and maintaining client files.
• Provided administrative support to programs by handling correspondence, filing documents, and managing office supplies inventory.

Supervisor: Sharon Pipes (retired), Leslie McBride, Human Resources 903-832-8636

• Coordinated daily operations for emergency response teams, ensuring timely dispatch of resources and personnel.
• Implemented improvements in communication protocols, enhancing information flow between units and reducing response times.
• Trained new dispatch staff on operational procedures, fostering a knowledgeable and efficient team environment.
• Monitored real-time data from multiple systems to assess resource availability and allocate units effectively.
• Collaborated with law enforcement and fire departments to optimize resource deployment based on situational needs.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Entered and updated records, information and warrants

Supervisor: Kelly O'Neal (no longer employed), Wendy Herring 903-798-3067

• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
• Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
• Trained new servers on menu offerings, service standards, and POS system usage.
• Maintained cleanliness and organization of dining area, enhancing overall guest experience.

Supervisor: Maryssa Fowler 903-908-1575

• Implemented process improvements that increased the retrieval speed of case files by optimizing organizational strategies.
• Maintained envelope inventory, postage machine, and other mail supplies.
• Assigned, recorded, and stamped identification numbers or codes to index materials for filing.
• Assisted coworkers in locating essential documents, fostering a collaborative work environment.
• Operated scanners to convert forms, receipts, and reports into electronic format.
• Sorted documents and papers alphabetically and according to content, dates, and significance.
• Performed general office duties such as typing, operating office machines, and sorting mail.
• Supported office operations through timely retrieval of necessary documents for staff members' use.
• Answered telephones and delivered and picked up materials.
• Collaborated with team members on large-scale filing projects, expediting completion while maintaining accuracy.

Supervisor: Jan Gibson 903-809- 3348