Tiffany Smith-BA

• Compliance in following governance, monitoring and maintenance of SOX and GDPR Requirements.
• Exemplary achievement in specified tasks, problem resolution of moderate complexity with minimal guidance for completion of service level agreement
• Review purchase requisition request received from client buyers, validate request, make changes, process purchase orders,
• Tracked delivery of products with vendors and engaged with stakeholders
• Respond to general procurement queries, updated aged and delayed requisitions, and review contracts based on purchasing guidelines,
• Strong and assertive establishment of vendors relationships
• Monitoring vendor projects with stakeholder input

Accomplishment: Mastered consulting client process in 60 days versus 6 months and was moved to the highest level in the procurement team.

• Reconcile and validate trade capture, day trading activity in timely and accurate manner. and bank reconciliations
• Assist in resolving trade discrepancies caused from trade failures, breaks
• Moderate accounting and finance background with knowledge of systems interactions, general ledger entry and direct payment applications.
• Verified exceptions and posted cash allocation in various accounts
• Ensured proper quality control by identifying and resolving large accrual and Net Asset Value changes.
• Advised and assisted analyst with cash reconciliation to ensure proper research and timeliness
• Trained and developed analysts on daily tasks
• Completed position recons for client accounts, some exceeding $10 Billion in net assets
• Reported to client regarding overdraft balances, vendor discrepancies, short positions, etc

Accomplishment: Improved cash flows, analysts performance, and exceptions to create a stronger accounting process that helped minimize errors and increased revenue.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on Part D health care insurance which allowed me to scale up their performance metrics and consumer behavior identification.
• Supervised 50-150 individuals in providing excellent customer service to callers requiring assistance for medical coverage.
• Executed Monthly Performance Plans with representatives to to identify production gaps.

Accomplishment: Improved performance through on going feedback to allow my team to be more effective and meet the demands of the department. Increased revenue by 70% based on metrics.

• Provided financial, administrative, and research support
• Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
• Assisted the branch manager with coaching, and training associates on products, financial software's and scaling up to meet performance expectations.
• Balanced the ATM, Vault and reconciled all associate drawers
• Conducted audits and collections calls to outstanding debts owed to the branch
• Processed debit/credit card transactions and resolved customer errors and disputes
• Used relevant financial technology to generate reports and recommended courses of action to upper management.

Accomplishment: Achieved Finance Supervisor within 11 months of working with Amscot. Also helped decreased discrepancies and created a more over achiever team and environment.