Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Media Executive
Perfected Goods & More Self Employed
01.2024 - Current
Updated company's ecommerce platform regularly with new or modified content as needed.
Researched emerging technologies that could be used for improving ecommerce operations.
Implemented various features like payment gateways, shipping methods, order management in the ecommerce platform based on customer needs.
Managed all aspects of website design, development, content production, SEO and SEM optimization, and analytics tracking for multiple ecommerce sites.
Provided ongoing maintenance of existing eCommerce websites built on the Magento platform.
Managed online sales through various eCommerce platforms.
Community Association Manager
Herriman & Associates
Plymouth, Michigan
06.2021 - 01.2023
Prepared monthly newsletters informing residents about upcoming events and activities taking place within their neighborhood.
Coordinated meetings with board members to discuss issues related to the management of the community association.
Met with clients to negotiate management and service contracts.
Communicated with local government officials on behalf of the board of directors regarding zoning ordinances or other matters affecting property values within the neighborhood.
Developed and implemented policies, procedures, and regulations for the community association.
Conducted inspections of common areas in order to identify any maintenance or repair needs.
Created and maintained financial records, such as budgets, accounts payable and receivable.
Participated in contract negotiations and prepared associated documentation such as bid packages and award letters.
Account Manager
Sherman Residential
Skokie, IL
02.2017 - 12.2021
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Processed evictions when necessary in accordance with state laws and procedures.
Facilitated tenant paperwork processing and verification.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Handled resident complaints and expedited maintenance requests.
Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Education
Marketing
Ferris State University
Big Rapids, MI
Skills
Paid social campaigns
Digital advertising
CRM management
E-commerce integration
Online community engagement
Video editing
Tenant relations
Contract negotiation
Multi-family property management
Payment collection
Lease renewals
Accounting operations
Property marketing and promotion
Occupancy management
Financial budgeting and reporting
Eviction procedures
Marketing and advertising
Property tours and inspections
Project tracking
Project management
Microsoft office expertise
CRM software
Client relations
Creative problem solving
Certification
CCSP-Certified Customer Service Professional (Dec-2022)
Timeline
Digital Media Executive
Perfected Goods & More Self Employed
01.2024 - Current
Community Association Manager
Herriman & Associates
06.2021 - 01.2023
Account Manager
Sherman Residential
02.2017 - 12.2021
Marketing
Ferris State University
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