Tiffany Sneed
Mabank
Summary
Customer service professional with 10+ years of experience in insurance, automotive assistance, and technical support. Proven track record in call center operations, policy management, and customer retention. Skilled in problem-solving, risk assessment, and maintaining high customer satisfaction ratings.
Overview
13
13
years of professional experience
Work History
Insurance Service Representative
Travelers Insurance
03.2021 - Current
- Handle inbound customer and agent inquiries for policy quotes and modifications
- Review cancellation requests and process reinstatements to minimize company risk exposure
- Maintain detailed records of customer interactions and policy changes
- Collaborate with underwriting team to ensure appropriate coverage decisions
Roadside Assistant
AAA The Auto Club
10.2019 - 03.2021
- Handled emergency roadside assistance calls for AAA members nationwide
- Coordinated towing, locksmith, fuel delivery, battery, and mechanical services
- Maintained high customer satisfaction while managing time-sensitive emergency situations
- Processed service requests efficiently to minimize member wait times
Customer Service Representative
Kohl's
07.2016 - 02.2019
- Assisted customers and store representatives with purchase-related inquiries via inbound calls
- Processed online orders and provided website navigation support to customers
- Specialized in credit services and early-stage collections, including payment processing and credit line increases
- Maintained detailed account records and resolved billing discrepancies
Technical Support Agent
24/7 Intouch
05.2014 - 05.2016
- Provided technical support for major streaming service customers
- Diagnosed and resolved network connectivity and device installation issues
- Maintained customer accounts and processed service modifications
- Achieved consistently high customer satisfaction ratings through effective problem-solving
Customer Service Representative
ADT Security Services
10.2012 - 05.2013
- Monitored home security alarm systems and responded to customer alerts
- Troubleshot security device malfunctions and guided customers through installations
- Processed new account setups and maintained existing customer accounts
- Ensured rapid response times for security-related customer concerns
Education
High School Diploma -
Skyline High School
Dallas, TX01.2006
Skills
- Insurance Policy Management
- Customer Retention
- Risk Assessment
- Technical Troubleshooting
- Account Maintenance
- Collections
- Multi-line Phone Systems
- CRM Software
- Problem Resolution
Timeline
Insurance Service Representative
Travelers Insurance
03.2021 - Current
Roadside Assistant
AAA The Auto Club
10.2019 - 03.2021
Customer Service Representative
Kohl's
07.2016 - 02.2019
Technical Support Agent
24/7 Intouch
05.2014 - 05.2016
Customer Service Representative
ADT Security Services
10.2012 - 05.2013
High School Diploma -
Skyline High School