Tiffany Snow
Madison Heights,VA
Summary
Hard-working and productive individual with excellent communication, active listening and problem-solving skills. Recognized for ability to diffuse escalated situations while maintaining an empathetic and professional demeanor. Strong focus on team collaboration and adaptability to changing needs. Proficient in Microsoft Office applications and CRM software.
Overview
14
14
years of professional experience
Work History
Credentialing Specialist
Piedmont Community Health Plan
Lynchburg, VA
10.2021 - 06.2024
- Collaborated with healthcare providers to gather the necessary documents needed for accurate credentialing decisions.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Maintained accurate records in credentialing databases by consistently demonstrating attention to detail.
- Assisted in training new employees on proper credentialing procedures.
Long Term Care Transaction Quality Coordinator
Genworth
Lynchburg, VA
05.2012 - 02.2020
- Conducted quality audits on transactions processed by Long-Term Care Customer Service Representatives to ensure accuracy in accordance with the terms and provisions of contracts, federal and state regulations, and standard operating procedures.
- Thoroughly documented results of each quality audit and updated leadership on training needs, process gaps and trends identified that represent a risk to the business.
- Provided consistent coaching and feedback to associates regarding the accuracy and completeness of transactions.
- Remained knowledgeable and current on Standard Operating Procedures, training materials, compliance, and process changes.
- Assisted in the implementation of a Long Term Care Sales Team by successfully obtaining Life, Accident, and Health insurance licenses for more than 10 associates.
Long Term Care Customer Service Representative
Genworth
Lynchburg, VA
03.2010 - 05.2012
- Delivered exceptional customer service by providing timely and accurate information to policyholder inquiries received via inbound phone calls and written correspondence.
- Ensured compliance with HIPAA regulations when handling sensitive policyholder information.
- Maintained accurate records of policyholder interactions, ensuring proper documentation within the company's database.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks, such as navigating systems, taking notes on calls, and answering inquiries from policyholders.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Education
High School Diploma
Amherst County High School
Amherst, VA06-2001
Skills
- Attention to detail
- Written and verbal communication
- Customer service
- Team collaboration
- Time management
- Problem solving
- Multi-tasking
- Adaptability
- Remote conferencing and communication
- Insurance procedures
- Microsoft Office
- Empathy
- Organization
- Computer literacy
- Critical thinking
- Active listening
Timeline
Credentialing Specialist
Piedmont Community Health Plan
10.2021 - 06.2024
Long Term Care Transaction Quality Coordinator
Genworth
05.2012 - 02.2020
Long Term Care Customer Service Representative
Genworth
03.2010 - 05.2012
High School Diploma
Amherst County High School
Similar Profiles
Heather CanterburyHeather Canterbury
Customer Service Supervisor at Piedmont Community Health PlanCustomer Service Supervisor at Piedmont Community Health Plan
Lauren TinsleyLauren Tinsley
Commercial Product Specialist at Piedmont Community Health PlanCommercial Product Specialist at Piedmont Community Health Plan
Karen Jefferson-WalkerKaren Jefferson-Walker
Customer Service Representative at Piedmont Community Health PlanCustomer Service Representative at Piedmont Community Health Plan