Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Solomon

Perry,GA

Summary

Adept at elevating customer experiences, I leveraged complaint handling and multitasking skills at Actalent to enhance service quality. Collaborated effectively across teams, driving improvements in client care coordination at The Columbus Organization. My commitment to continuous learning and excellence in customer service underpins my professional journey, reflecting significant achievements beyond daily tasks.

Overview

14
14
years of professional experience

Work History

Customer Support Specialist

Actalent
Atlanta, GA
02.2022 - 12.2024
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Analyzed customer feedback to recommend product or service enhancements.

Support Coordinator

The Columbus Organization
Augusta, GA
08.2021 - 02.2023
  • Collaborated with multidisciplinary teams to coordinate care plans for clients.
  • Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
  • Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
  • Participated in staff meetings, trainings, conferences. related to job duties and expectations.

Instructor

H.C.A.E.C
Warner Robins, GA
10.2010 - 12.2018
  • Performed assessments focused on long and short-term student needs to develop individualized education program.
  • Attended meetings, training and activities to enhance skills and credentials.
  • Monitored student behavior in accordance with school policies and procedures.
  • Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.

Education

Bachelor of Science - Criminal Justice

Fort Valley State University
Fort Valley, GA
11-2021

Skills

  • Customer service excellence
  • Complaint handling
  • Feedback reception
  • Multitasking and organization
  • Service ticket management
  • Ticket management

Timeline

Customer Support Specialist

Actalent
02.2022 - 12.2024

Support Coordinator

The Columbus Organization
08.2021 - 02.2023

Instructor

H.C.A.E.C
10.2010 - 12.2018

Bachelor of Science - Criminal Justice

Fort Valley State University

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Tiffany Solomon