Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Sorensen

Council Bluffs,IA

Summary

Hardworking and organized manager of 4+ years with strong attention to detail and well-known for being hands-on to fulfill various tasks. Reliable and strong business professional with experience in customer relations and successfully managing multiple projects to help team achieve all company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

2nd Assistant General Manager

Menards
08.2022 - Current
  • Enhanced team efficiency by delegating tasks and monitoring progress.
  • Refined office operations by implementing effective organizational systems.
  • Developed strong working relationships with employees, resulting in a positive work environment.
  • Managed schedules and calendars, ensuring timely completion of tasks and meetings.
  • Facilitated communication between departments, enabling smooth communication and collaboration on projects.
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Addressed any workplace concerns or conflicts promptly, maintaining a healthy work environment for all staff members.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

Sales Manager

Menards
08.2020 - 08.2022
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Assistant Front Office Manager

Menards
02.2020 - 08.2020
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Sales Team Member

Menards
05.2019 - 02.2020
  • Increased sales revenue by developing and maintaining strong relationships with clients.
  • Established a solid client base for repeat business through excellent customer service skills.
  • Managed time efficiently, balancing multiple tasks and prioritizing high-value deals to maximize results.
  • Assisted management in setting ambitious but achievable quarterly sales targets based on historical data analysis.
  • Maintained extensive knowledge of the company''s product offerings to effectively address client inquiries and concerns.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.

Slot Attendant

Wild Rose Casino & Resort
08.2017 - 04.2019
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
  • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
  • Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
  • Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.

Education

Associate of Applied Science - Criminal Justice And Criminology

Purdue University Global
Online
09.2019

Skills

  • Document Preparation

  • Strong Organization

  • Office Management

  • Data Entry

  • Computer Skills

  • Operations Support

  • Time Management

  • Decision-Making

  • Professionalism

  • Task Prioritization

  • Reliability

  • Multitasking Abilities

Timeline

2nd Assistant General Manager

Menards
08.2022 - Current

Sales Manager

Menards
08.2020 - 08.2022

Assistant Front Office Manager

Menards
02.2020 - 08.2020

Sales Team Member

Menards
05.2019 - 02.2020

Slot Attendant

Wild Rose Casino & Resort
08.2017 - 04.2019

Associate of Applied Science - Criminal Justice And Criminology

Purdue University Global

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Tiffany Sorensen