Tiffany Spillman
Haughton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Possess over 6 years of employment operating telephone switchboard in hospital setting with excellent communication and customer service skills. Supervisor experience of 2 years leading, training, and motivating a team of employees. Known for commitment to efficiency, accuracy and willingness to take on added responsibilities to meet goals.
Overview
9
9
years of professional experience
Work History
PBX Switchboard Supervisor
Willis Knighton Health Systems
03.2022 - Current
- Organize workflow and ensure that employees understand their duties
- Maintain schedules, time sheets, personnel records and request
- Hired, managed, developed and trained staff
- Monitored employee productivity, conducted performance reviews, provide constructive feedback and coaching
- Receive complaints and resolve problems
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
- Function as switchboard operator
Switchboard Operator
Willis Knighton Health System
04.2017 - Current
- Answer, screen, and forward calls in a professional and courteous manner
- Handle general phone inquiries about the organization; respond to customer inquiries with patience and positivity to establish excellent impression
- Direct calls to designated departments, offices or individuals and between staff
- Relay messages in a timely and accurate manner
- Create and maintain an updated call directory for the organization
- Monitor panels for emergency codes, Follow through on procedures in events a code occurs
- Keep and maintain records of codes and incident reports
Restaurant Cashier and Hostess
Eldorado Casino and Hotel
03.2015 - 06.2016
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Operated cash register to record transactions accurately and efficiently
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol sales
- Maintained current knowledge of restaurant promotions and highlighted sales to customers
Education
Business Administration
Bossier Parish Community College
Bossier City, LA12.2024
EKG Certified - undefined
Skills
- Front Desk Operations
- Professional Communication
- Multitasking Abilities
- Record Keeping
- Computer literacy
- Leadership
- Priority management
- Workload Organization
Timeline
PBX Switchboard Supervisor
Willis Knighton Health Systems
03.2022 - Current
Switchboard Operator
Willis Knighton Health System
04.2017 - Current
Restaurant Cashier and Hostess
Eldorado Casino and Hotel
03.2015 - 06.2016
Business Administration
Bossier Parish Community College
EKG Certified - undefined
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