Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Spivey

Burton,MI

Summary

School Secretary with a history of working effectively with teachers, administrators, students, and parents. Knowledgeable about school system policies, educational principles, and administrative support needs. Success-tracking expenses, drafting reports, and processing payments from parents and guardians. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings, and providing customer assistance. Resourceful and experienced worker offering expertise in customer service, travel coordination, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking and focused Administrative professional offering excellent communication, planning, and prioritization skills demonstrated through three years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

School Secretary

Avondale School District
08.2022 - Current
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Exercised judgment within school policy guidelines to alleviate principal's workload.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Participated in meetings, workshops and seminars to covey or gather information to perform functions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Documented attendance, grades and test scores to update permanent records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Processed student registrations and withdrawals.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
  • Established administrative work procedures to track staff's daily tasks
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Exercised judgment within school policy guidelines to alleviate principal's workload
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Volunteered to help with special projects of varying degrees of complexity
  • Liaised between clients and vendors and maintained effective lines of communication
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail

Health Aid

Avondale School District
01.2022 - 06.2022


  • Used MIStar to maintain records of injuries.
  • Provided housekeeping and snacks.
  • Monitored COVID symptoms and provided safe isolation until parents could arrive.

House Keeping Manager

IHG
01.2021 - 12.2021
  • Coordinated household cleaning service operations and managed client relations.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Increased employee performance through effective supervision and training.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Managed team productivity and workflow to exceed quality standards.
  • Managed staff of 12 housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Managed laundry sorting, washing, drying, and ironing.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Education

No Degree - Office Management

Rasmussen College - Topeka
Topeka, KS
06.2024

High School Diploma -

Homeschool
Burton MI
05.2012

Skills

  • School Administration
  • School Policies
  • School Community Relations
  • School Safety
  • Ledger Updating
  • Employee Timesheet Processing

Timeline

School Secretary

Avondale School District
08.2022 - Current

Health Aid

Avondale School District
01.2022 - 06.2022

House Keeping Manager

IHG
01.2021 - 12.2021

No Degree - Office Management

Rasmussen College - Topeka

High School Diploma -

Homeschool
Tiffany Spivey