Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tiffany Sral

Jacksonville

Summary

Driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees. Devoted to giving every customer a positive and memorable experience. Thrives under pressure and chaos and consistently earns high marks for work quality and speed.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Experience Co-Lead and Event Consultant

Earl Klugh's Weekend Of Jazz
04.2009 - Current
  • Coordinated schedules and timelines for events.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
  • Assisted in the development of effective policies and procedures for the team.
  • Created detailed timelines to ensure deadlines were met prior to the event date.
  • Developed event concepts and ideas to meet customer objectives.
  • Responded promptly to emails or phone calls related to events enquiries or complaints.
  • Created program activities, agendas and budgets based on client requirements.

CrossFit Coach

CrossFit Jacksonville Beach
03.2021 - Current
  • Attended diverse learning opportunities and maintained peak personal fitness levels.
  • Maintained compliance with core CrossFit principles and standards when providing both individual and group instruction.
  • Listened to member concerns and resolved issues promptly to maintain satisfaction.
  • Modified exercises to meet specific participant limitations and needs.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Managed group fitness classes of up to 17 members.
  • Encouraged sustainable habits for health, fitness and well-being.
  • Attended diverse learning opportunities and maintained peak personal fitness levels

Brand Partnerships and Collaborations Coordinator

GORUCK
08.2023 - 07.2024
  • Maintained adherence to company standards for project management activities.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Assisted in the planning, implementation, and evaluation of corporate partnership initiatives.
  • Managed relationships with existing corporate partners by providing updates on progress towards goals.
  • Contributed ideas during brainstorming sessions regarding innovative approaches towards building successful partnerships.
  • Attended networking events and conferences to build relationships with potential partners.
  • Prepared presentations containing information about various aspects of upcoming events.
  • Designed promotional materials such as brochures, flyers, banners, using graphic design software packages.
  • Attended and participated in industry events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Coordinated volunteers for onsite assistance during events such as registration and setup and breakdown activities.
  • Scheduled meetings with clients to discuss their needs and requirements for upcoming events.

Customer Service Representative

GORUCK
11.2022 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered emails, texts and other messages promptly to avoid wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

General Manager and Lead Fitness Coach

Burn District Fitness
10.2017 - 05.2021
  • Managed group fitness classes both in person and virtually, overseeing up to 36 members
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Trained new hires, providing guidance on responsibilities and offering constructive feedback.
  • Conducted needs assessments or surveys to gauge interest and satisfaction with wellness, fitness programs, events, or services.
  • Met or exceeded monthly revenue and training goals.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Associate of Applied Science - Biology

Florida State College At Jacksonville
Jacksonville, FL

Crossfit

Personal Training

ISSA

Skills

  • Client Needs Evaluation
  • Relationship and Community Building
  • Brand Awareness
  • Multitasking
  • Client Relationship Management
  • Special events planning
  • Project assistance
  • Vendor Relations
  • Marketing knowledge
  • Deadline-driven
  • Detail Oriented
  • Logistics Management
  • Task Delegation

Certification

Crossfit Level 2, 2016, 2022

CPR, AED 2021

Crossfit Kids 2014

USAW Level 1, 2015

Crossfit LEvel 1 2012

ISSA, Personal Training 2011

References

References available upon request.

Timeline

Brand Partnerships and Collaborations Coordinator

GORUCK
08.2023 - 07.2024

Customer Service Representative

GORUCK
11.2022 - 08.2023

CrossFit Coach

CrossFit Jacksonville Beach
03.2021 - Current

General Manager and Lead Fitness Coach

Burn District Fitness
10.2017 - 05.2021

Experience Co-Lead and Event Consultant

Earl Klugh's Weekend Of Jazz
04.2009 - Current

Crossfit

Personal Training

ISSA

Associate of Applied Science - Biology

Florida State College At Jacksonville

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