Summary
Overview
Work History
Education
Skills
Strengths and Achievements
References
Timeline
Generic

TIFFANY STANLEY

Ashley,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency, increase customer satisfaction and overall business performance. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

31
31
years of professional experience

Work History

Director, Customer Service and Sales

NFI Parts
01.2022 - Current
  • Set and meet company revenue goals by establishing business strategies and plan of execution
  • Boost client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Enhance team collaboration through regular communication, goal setting, and performance evaluations.
  • Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Implement innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Manage budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Proactively identified potential risks and implement mitigation strategies to minimize negative impacts on projects or business operations.
  • Facilitate cross-functional collaboration for improved decision-making processes within the organization.
  • Leverage data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Oversee operations and provided corrective feedback to achieve daily and long-term goals.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Monitor office workflow and administrative processes to keep operations running smoothly.
  • Assist with sales and marketing strategies to foster achievement of revenue goals.
  • Optimize operational processes using analytics tools to address client-specific metrics.
  • Monitor expenditures to mitigate risk of overages.
  • Assist in recruiting, hiring and training of team members.
  • Train and guide team members to maintain high productivity and performance metrics.
  • Reduce operational risks while organizing data to forecast performance trends.
  • Reduce budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Customer Service Manager

NFI Parts
04.2016 - 01.2022
  • Assist in development of overall team sales plan and goals for revenue
  • Create team customer budgets and develop/implement strategic plan on how to execute and support
  • Develop and provide insight to the quoting strategy for the team
  • Working closely with the Director to develop KPI's to monitor and manage specific team targets
  • Coach, mentor and develop skills of team members, coordinating any training requirements for team
  • Facilitate departmental and customer team meetings
  • Assist in balancing the workloads within the team
  • Create and present employee reviews
  • (Employee Performance Reviews EPR's) Review and approve team time sheets and vacation requests
  • Review, approve and distribute return material authorizations (RMA's) greater than $500.00
  • Review and approve bid contract pricing greater than $25,000
  • Review impact of foreign exchange (FX) currency fluctuations and implement FX quote strategy
  • Review bus build schedule and create and implement new customer strategy plans
  • Provide guidance and insight to customer requirements from the CSR and the Territory Reps
  • Evaluate and determine complex contract assignments and review with Customer Service Representative and Customer Contract Specialist
  • Travel to customer sites as required
  • Attend trade shows

Customer Service Representative

NABI
06.2014 - 04.2016
  • Assist assigned customer accounts with placing orders by confirming lead time and pricing as well as expediting rush orders for bus down situations
  • Assist in identifying part numbers missing from manuals and making updates to documentation for future reference
  • Run and monitor back order reports as needed to ensure parts are delivering to customers within quoted lead time
  • Advise Purchasing of campaigns or other trends requiring more inventory to be stocked of particular parts
  • Create returns as needed and ensure materials are received back for credit to be issued
  • Provide credit card receipts to customers
  • Provide customer service to other accounts as needed.

Director of Sales Coordination

National Sign Systems, Inc.
09.2002 - 06.2014
  • Primary responsibility is hiring, training and monitoring of Sales Coordinators to ensure their demeanor, technical accuracy and conformity to company policies creates value to customers
  • Create, maintain and improve overall productivity of Customer Service department as well as workflow to Design, Engineering and Production departments to ensure complete project management services are executed to customer expectations and achieve company goals
  • Assist in development of sales materials for new products to solicit to existing customer base, assist in identifying target market groups, attend trade shows to obtain leads and perform follow up sales and marketing functions
  • Member of internal Operations Management team responsible for organization and strategic business decisions in regards to daily operations and business process flow
  • Additional responsibilities include providing sales forecasts and various operational reports to management team, account billing reconciliations, and customer complaint resolution
  • Manage nationwide product rollouts for specific accounts and perform backup duties for Sales Coordinators when needed.

Sales Coordinator

National Sign Systems Inc.
12.2001 - 09.2002
  • Obtain architectural plans and engineered drawings to determine material requirements per project
  • Perform permit research by working with governing ordinances to determine type and size of signs allowed per site
  • Provide project information to internal departments for material and freight estimates as well as subcontractors for installation estimates
  • Create quotations and submittal package for customer review
  • Follow up to obtain orders from quotes which involved price negotiations to win bid from other competitors
  • Process orders for engineered drawings to be created and released for material fabrication
  • Obtain stamped engineered drawings and notarized documents when required by governing ordinances
  • Issue purchase orders for permit application and installation schedule to be initiated
  • Coordinate manufacturing schedules, material shipments and securing delivery equipment to meet installation schedules to assure project will meet customer deadlines.

Account/Customer Service Manager

EMCO Maier Corporation
04.1998 - 10.2001
  • Responsible for hiring, training and leading the Customer Service Representatives
  • Oversaw quoting and ordering processes for CNC Lathes and Mills to ensure efficiency and productivity for 50-60 existing distributor accounts and various end-user accounts
  • Managed execution of product shipments, consignments, returns, commissions and post sales services
  • Coordinated and distributed marketing literature, promotional packages and sales tools for sales staff, distributors and end-users
  • Assisted in organization and attendance of trade shows
  • Performed administrative duties for three managers of various departments.

Financial Supervisor

EMCO Maier Corporation
08.1996 - 04.1998
  • Responsible for hiring, training and monitoring the clerical positions within the Accounting department
  • Maintained general ledger entries
  • Calculated and processed vendor and sales commission payments
  • Performed month end closings and reconciliation functions
  • Assisted CFO with inventory cycle counts, year-end closing process and annual audits.

Field/Service Coordinator

EMCO Maier Corporation
09.1994 - 08.1996
  • Help desk analyst and dispatcher for service to support CNC Lathes and Mills sold to production and educational facilities
  • Data entry for service orders, invoice processing, returns and credit memos in relation to replacement parts and labor transactions
  • Managed travel arrangements for service technicians
  • Reporting functions for service expenses and administrative duties for two department managers.

Receptionist

EMCO Maier Corporation
05.1993 - 09.1994

Education

General Course

Muskingum Area Technical College
Zanesville, OH

High School Diploma -

Morgan High School
McConnelsville, OH
05.1991

Skills

  • Project Management and Coordination
  • Contract Management and Negotiation
  • Business and Strategic Planning
  • Verbal and Written Communication
  • Organizational Development
  • Issues and Conflict Resolution
  • Performance Management
  • Leadership Development
  • Process Improvement
  • Team Management
  • Customer Relationship Management
  • Budgeting and Forecasting
  • Sales Management
  • Strong organizational, prioritization and decision-making skills
  • Excellent knowledge of Microsoft Office in Word, Excel and PowerPoint
  • Experienced in training and working with business systems including SAP, JBA/System21, SyteLine and Oracle

Strengths and Achievements

  • Result-oriented with strong attention to detail
  • Ability to multi-task and meet strict deadlines while managing multiple priorities
  • Excellent organizational, prioritization and decision-making skills
  • Self motivated, positive attitude and strong work ethics
  • Excellent knowledge of MS Access 2000 and Office 2007 in Word and Excel
  • Experienced in training and working with business systems including SAP, JBA/System21, SyteLine and Oracle
  • Proven history of increasing productivity and efficiency by improving business process flow through creation of training manuals, developing policies, procedures and various customer documentation forms to assist in communications
  • Developed and implement new ERP system for Customer Relations module
  • Successfully managed multiple nationwide rollouts of new product to support customer marketing programs
  • Team player with successful record of boosting morale, providing support to team members and obtaining desired results

References

  • Paul Wade, National Sign Systems, 614-557-4147
  • Shannon Schaible, National Sign Systems, 614-915-9511
  • David Trout, SolutionsX LLC, 614-419-2927

Timeline

Director, Customer Service and Sales

NFI Parts
01.2022 - Current

Customer Service Manager

NFI Parts
04.2016 - 01.2022

Customer Service Representative

NABI
06.2014 - 04.2016

Director of Sales Coordination

National Sign Systems, Inc.
09.2002 - 06.2014

Sales Coordinator

National Sign Systems Inc.
12.2001 - 09.2002

Account/Customer Service Manager

EMCO Maier Corporation
04.1998 - 10.2001

Financial Supervisor

EMCO Maier Corporation
08.1996 - 04.1998

Field/Service Coordinator

EMCO Maier Corporation
09.1994 - 08.1996

Receptionist

EMCO Maier Corporation
05.1993 - 09.1994

General Course

Muskingum Area Technical College

High School Diploma -

Morgan High School

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TIFFANY STANLEY