Tiffany Stanley
Poquoson,VA
Summary
I love working in customer service and I strive to lead others and to train others to succeed. I had a wonderful opportunity to work for Chick-Fil-A for two years where I was able to be a leader and a trainer for all new employees. Seasoned Customer Associate with 10 plus years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced customer service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
07.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
Picker/Warehouse Packer
WebstaurantStore
12.2020 - 05.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Sorted and organized items in designated areas for easy access.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Followed safety protocols and procedures to minimize workplace accidents.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Kept accurate records of picked items to assist in inventory control and tracking.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
- Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Supervisor
Sheetz
02.2020 - 11.2020
- I was the supervisor during my shifts
- I helped and trained the people that I work with to make sure we completed everything by the end of the shift
- I played any position that needed to be played that evening regardless if it was to make the food, be a cashier or keep up with the facilities
- I made sure the guess were always satisfied and happy and I make sure that everyone who comes in as a guest or employee have a great experience.
Night Supervisor
Wawa
11.2015 - 03.2020
- I work with customers everyday
- I interact with people on a daily basis between making their food and making sure it's the way they want it to being a cashier and checking them out and making sure they had a great experience.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Implemented new policies and procedures to improve overall performance of the night shift team members.
- Oversaw financial transactions during the night shift, performing audits and reconciliations as necessary to ensure accuracy.
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
- Supervised overnight staff, delegating tasks to maintain productivity levels and meet deadlines.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Observed each team member to carry out duties and provided constructive criticism.
- Compiled reports on production shortfalls, accidents and equipment problems.
Picker
Amazon Fulfillment
07.2015 - 10.2015
- Pulled orders quickly to maintain demanding productivity goals.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Sorted and organized items in designated areas for easy access.
- Followed safety protocols and procedures to minimize workplace accidents.
- Kept accurate records of picked items to assist in inventory control and tracking.
Cashier/Customer Service
Chick-Fil-a at North Dover
01.2013 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
No Degree - Nursing
Delaware Technical Community College
DE05.2017
Diploma - Student
Dover High School
Dover, DE06.2012
Skills
- Leadership (3 years)
- Customer Service (4 years)
- Interviewing
- Supervising Experience
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Product Knowledge
- Complaint Handling
- Complex Problem-Solving
- Guest Services
- Stock replenishment
- Assertiveness
- POS System Operation
- Product and service solutions
- Refunds and exchanges
- Sales closing
- Quality Assurance
- Inventory Control
- Negotiation
- Clerical Support
- Employee Management
- CRM Software
- [Software] CRM system proficiency
- Relationship Building
- Money handling abilities
- Calm Under Pressure
- Product and service knowledge
- Customer Relations
- Understanding Customer Needs
- Issue and Complaint Resolution
- Order Fulfillment
- Complaint resolution
- Policies and Procedures Adherence
- Order and Refund Processing
- Sales and Upselling
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Picker/Warehouse Packer
WebstaurantStore
12.2020 - 05.2022
Customer Service Associate
Wawa
07.2020 - Current
Supervisor
Sheetz
02.2020 - 11.2020
Night Supervisor
Wawa
11.2015 - 03.2020
Picker
Amazon Fulfillment
07.2015 - 10.2015
Cashier/Customer Service
Chick-Fil-a at North Dover
01.2013 - 07.2015
No Degree - Nursing
Delaware Technical Community College
Diploma - Student
Dover High School
Driver's License
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