Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Steele

WEAVERVILLE,North Carolina

Summary

Care-focused Phlebotomist bringing 1-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.

Overview

17
17
years of professional experience

Work History

Phlebotomist

Grifols
06.2022 - Current
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Assisted in training and onboarding new phlebotomists.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Monitored patients for reactions and verified sample quality.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Reviewed patient records for accuracy and completeness.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Pharmacy Technician

Sona Pharmacy
07.2021 - 02.2022
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Counted, measured and compounded medications following standard procedures.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Listing Agent

Keyes Company Real Estate
04.2017 - 07.2019
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

Reservations Agent

Ocean Reef Club Key Largo
02.2006 - 03.2009
  • Handled reservations and answered questions from interested patrons for busy multiple building hotel.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Education

Bachelor Of Applied Science In Information Technology - Management Information Systems

Strayer University
Remote
06.2012

Skills

  • Facility Management
  • Blood Cultures
  • Safety Assurance
  • Medical Histories and Vital Statistics
  • HIPAA
  • Drawing Blood
  • Patient Confidentiality
  • Conduct Tests
  • Maintaining Confidentiality
  • Staff Collaboration
  • Hazardous Waste and Disposal
  • Federal Laws
  • Donor Screening
  • Patient Identification
  • Quality Control Guidelines

Timeline

Phlebotomist

Grifols
06.2022 - Current

Pharmacy Technician

Sona Pharmacy
07.2021 - 02.2022

Listing Agent

Keyes Company Real Estate
04.2017 - 07.2019

Reservations Agent

Ocean Reef Club Key Largo
02.2006 - 03.2009

Bachelor Of Applied Science In Information Technology - Management Information Systems

Strayer University

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Tiffany Steele