Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Stephenson

Tampa,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

33
33
years of professional experience

Work History

Transportation Route Schedular

sunshine line Transportation
Tampa, FL
12.2020 - Current
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Analyzed resource requirements for each project and identified potential conflicts or delays.
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Provided guidance and advice on best practices related to scheduling initiatives.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.
  • Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
  • Performed data entry into computer systems for tracking purposes.
  • Provided support in identifying critical path activities to ensure deadlines are met.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.

Paratransit Operator/ Senior Operator

sunshine line Transportation
Tampa, Fla
11.2017 - 06.2019
  • Provided courteous and friendly customer service to passengers.
  • Monitored passenger behavior to ensure compliance with safety policies.
  • Resolved conflicts between passengers, when necessary, in a professional manner.
  • Responded to emergency situations in accordance with company protocols.
  • Reported any mechanical issues that arose during trips to the maintenance department promptly.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
  • Followed regular schedule of pickups for individual customers and groups.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Communicated effectively with dispatch personnel regarding route changes or delays due to traffic conditions or weather events.
  • Operated wheelchair lifts for disabled passengers as needed.
  • Performed pre-trip inspections on assigned vehicles before each shift.
  • Assisted elderly or disabled passengers in entering and exiting the bus safely.
  • Adhered to strict schedules for pick up and drop off times at designated stops.

Paratransit/Baker Act Van Operator

Crisis Center Of Tampa Bay
Tampa, Fl
11.2016 - 05.2017
  • Operates a 2way radio/cell phone
  • Operating company vehicles designed with wheelchair lifts
  • Transports patients as listed on a driver manifest which includes designated pickup and drop off location
  • Transports patients to a Baker Act facility.
  • Assisted passengers with boarding, disembarking, and transferring onto buses.
  • Cleaned interior of vehicle after each trip according to established cleaning guidelines.
  • Provided courteous and friendly customer service to passengers.
  • Monitored passenger behavior to ensure compliance with safety policies.
  • Resolved conflicts between passengers when necessary in a professional manner.
  • Communicated effectively with dispatch personnel regarding route changes or delays due to traffic conditions or weather events.
  • Operated wheelchair lifts for disabled passengers as needed.
  • Performed pre-trip inspections on assigned vehicles before each shift.
  • Assisted elderly or disabled passengers in entering and exiting the bus safely.
  • Adhered to strict schedules for pick up and drop off times at designated stops.
  • Ensured the safety of passengers by following all traffic laws and regulations while driving a paratransit bus.
  • Responded to emergency situations in accordance with company protocols.
  • Reported any mechanical issues that arose during trips to the maintenance department promptly.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Completed appropriate inspection paperwork and reported results to supervisors.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
  • Followed regular schedule of pickups for individual customers and groups.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Completed accident reports and delivered to supervisor.

Child Care Specialist

Family & Aging Service
Tampa, Fl
11.2005 - 04.2013
  • Performs child care duties, safeguarding the general welfare of youths awarded to the state.
  • Monitors the behavior and participates with youths during meals, activities, or other designated times to maintain proper order, discipline, and safety.
  • Operates telephones and radio systems to transmit and receive information concerning youths on campus.
  • Completes reports, daily log entries, off-campus/on-campus.
  • Transporting to off-campus activities.
  • Acting Supervisor.
  • Assisted with the planning, organizing, and implementation of special events.
  • Created a safe environment where children can express themselves freely.
  • Participated in staff meetings to discuss program goals and objectives.
  • Attended trainings related to youth programming best practices.
  • Encouraged positive relationships among participants through team building exercises.
  • Assisted with homework completion and tutoring sessions as needed.
  • Actively listened to participant feedback to help improve program offerings.
  • Provided guidance and mentorship to children in a recreational setting.
  • Maintained safety standards during all activities.
  • Monitored participant behavior, providing positive reinforcement when appropriate.
  • Provided support to families by helping them access resources within the community.
  • Conducted individual and group activities to develop social skills among participants.
  • Trained and managed volunteer staff to accomplish program objectives.
  • Oversaw intake services for youth joining program, completed paperwork, and determined placements.
  • Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
  • Collaborated with social workers to support patients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Guided clients through transition to independent living within community.
  • Helped individuals address disabilities and put together career plans.
  • Performed assessments to determine individual limitations and strengths.
  • Directed and supervised team of 10-12 employees in daily operations.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Master Control Operator/Detention Officer

Department of Juvenile Justice
Tampa, Fl
11.2000 - 10.2005
  • Operates telephone and radio system
  • Monitors and responds to emergency communications signals and provides assistance and support as required
  • Operates computerized electronic surveillance system to monitor operational status, facilitate the movement of inmates, staff, visitors
  • Prepare and maintain logs and records.
  • Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
  • Facilitated communication between detainees and their families when appropriate.
  • Provided guidance regarding legal rights and responsibilities of juvenile offenders.
  • Adhered to all laws pertaining to the confinement of minors in a detention center.
  • Conducted security checks on the facility grounds and surrounding areas.
  • Provided emotional and physical support to juveniles in detention facilities.
  • Counseled juveniles on life skills, such as anger management, problem solving, conflict resolution.
  • Transported juvenile detainees to court hearings or other appointments as required.
  • Developed relationships with both staff members and inmates in order to provide an open line of communication.
  • Ensured a safe environment was maintained within the facility at all times.
  • Informed detained youths about available services that could assist them upon release.
  • Supervised recreational activities for detained juveniles.
  • Intervened during crisis situations involving detainees to de-escalate potential conflicts.
  • Reported incidents of misconduct or violations of policy to supervisors.
  • Completed daily reports.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Supervised inmates during day-to-day activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Transported inmates to court, doctor appointments and work sites.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Performed head counts, checking cells for missing inmates.
  • Monitored video, audio, and closed captioning signals for quality control purposes.
  • Operated video equipment and effects generators to meet fast-paced production demands.

Family Support Worker

Children and Families Service
12.1991 - 10.2005
  • While in the home, determines the client needs through screenings and assessments
  • Supervisor visitation in/out office
  • Transports to medical therapy appointments.
  • Give the parents referrals to Acts Detox, Housing.
  • Maintaining logs and records for all clients.
  • Facilitated home visits to assess the safety of a family's environment.
  • Facilitated communication between parents, children, and other family members.
  • Monitored client compliance with treatment plans and goals set by case workers.
  • Coordinated referrals to community resources such as housing, medical care, education.
  • Developed parenting skills classes for at-risk families.
  • Participated in team meetings with social workers, therapists, and probation officers.
  • Conducted assessments of family needs and developed individualized service plans.
  • Provided guidance on topics such as conflict resolution, stress management, health education.
  • Coordinated activities involving birth parents in conjunction with in-home support counselors.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Documented daily mileage, gas, and other data.

Medicaid Wavier provider

Stephenson Support Service Inc
Tampa, Fl
02.2014
  • Working with consumers with disabilities.
  • Provides supported living, companion, and respite care.
  • Teaching consumers to prepare food, laundry, housekeeping, personal hygiene, grocery shopping, job skills.
  • Monitored changes in client's physical and emotional condition and provided appropriate referrals when needed.
  • Provided crisis intervention when needed.
  • Maintained accurate records of all contacts with clients in accordance with regulatory guidelines.
  • Coordinated health care services including doctor appointments, hospitalizations, and medication management.
  • Performed administrative tasks such as filing paperwork, answering phone calls.
  • Participated in interdisciplinary team meetings to discuss client progress and plan interventions accordingly.
  • Assisted clients in identifying personal strengths that could be used towards achieving desired outcomes.
  • Assessed client's functional abilities, medical condition, and living situation.
  • Attended trainings related to Medicaid Waiver program policies and procedures.
  • Collaborated with other professionals, such as physicians, therapists, and social workers. Regarding client care plans and goals.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Transported patients safely to social activities and doctors appointments.
  • Investigated child abuse or neglect cases and exercised protective actions when necessary.
  • Educated clients on options to assist in making informed decisions.
  • Provided information to access financial assistance, legal aid or housing.
  • Organized support groups to help families understand and support client or patient.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Advocated for clients to resolve medical or personal crises.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Modified treatment plans to accommodate changes in clients' health or progress.

Education

Diploma -

Maynard Evans High School
Orlando, FL

Skills

  • Telephone Etiquette
  • Problem-Solving
  • Critical Thinking
  • Computer Skills
  • Teamwork and Collaboration
  • Customer Service
  • Microsoft Office Suite
  • Schedule Coordination

Timeline

Transportation Route Schedular

sunshine line Transportation
12.2020 - Current

Paratransit Operator/ Senior Operator

sunshine line Transportation
11.2017 - 06.2019

Paratransit/Baker Act Van Operator

Crisis Center Of Tampa Bay
11.2016 - 05.2017

Medicaid Wavier provider

Stephenson Support Service Inc
02.2014

Child Care Specialist

Family & Aging Service
11.2005 - 04.2013

Master Control Operator/Detention Officer

Department of Juvenile Justice
11.2000 - 10.2005

Family Support Worker

Children and Families Service
12.1991 - 10.2005

Diploma -

Maynard Evans High School

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Tiffany Stephenson