Experienced public safety dispatcher with expertise in utilizing computer aided dispatch (CAD) software, tracking unit status, and generating reports. Skilled in active listening, verbal de-escalation techniques and utilizing databases such as NCIC to search for criminal records. Demonstrates strong problem-solving skills and excels at managing multiple calls and incidents simultaneously. Exhibits exceptional interpersonal skills, effectively engaging with callers, dispatchers, officers, supervisors, and other stakeholders. Skilled at cultivating a positive, dynamic work environment that inspires team members and delivers an outstanding customer experience.