Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TIFFANY STEPHENSON

Meridian

Summary

Experienced public safety dispatcher with expertise in utilizing computer aided dispatch (CAD) software, tracking unit status, and generating reports. Skilled in active listening, verbal de-escalation techniques and utilizing databases such as NCIC to search for criminal records. Demonstrates strong problem-solving skills and excels at managing multiple calls and incidents simultaneously. Exhibits exceptional interpersonal skills, effectively engaging with callers, dispatchers, officers, supervisors, and other stakeholders. Skilled at cultivating a positive, dynamic work environment that inspires team members and delivers an outstanding customer experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Public Safety Dispatcher

Ada County Sheriff's Office
01.2023 - Current
  • Utilized effective verbal de-escalation techniques when dealing with agitated callers
  • Accurately documented caller's information using standard forms while remaining compliant with state regulations concerning privacy rights
  • Expertly utilized databases such as NCIC to search for criminal records or stolen property
  • Leveraged excellent problem-solving skills to quickly identify critical situations and take appropriate action under pressure
  • Adept at entering data into a variety of computer programs such as 911 database management tools for efficient record keeping
  • Developed strong interpersonal skills to effectively interact with callers, dispatchers, officers and supervisors
  • Worked closely with police officers, fire fighters and EMS personnel in order to provide the best possible service for the public's safety needs
  • Answered routine inquiries and referred calls to appropriate departments and agencies
  • Provided emergency medical and fire nstructions to callers

Public Safety Dispatcher

Contra Costa County Office of the Sheriff
09.2015 - 01.2023
  • Utilized effective verbal de-escalation techniques when dealing with agitated callers
  • Skilled in utilizing computer aided dispatch software for tracking units' status on assignments and generating reports accordingly
  • Proficiently managed multiple phone lines while responding to emergency calls and providing accurate information to police officers
  • Maintained detailed logs of all incoming calls including nature of service requested and response time of units dispatched
  • Demonstrated expertise in operating and maintaining complex radio systems for communication with public safety personnel
  • Expertly utilized databases such as NCIC to search for criminal records or stolen property
  • Relayed information and messages to and from emergency sites and law enforcement agencies
  • Maintained access to and security of, highly sensitive materials
  • Determined response requirements and relative priorities of situations and dispatched units

Fire Communication Dispatcher

San Jose Fire Department
05.2013 - 06.2014
  • Excelled in multitasking to manage a high call volume with professionalism and efficiency
  • Proficiently used computer systems for data entry, tracking, and managing of information
  • Fostered positive relations with members of the community through respectful interactions and clear communication
  • Demonstrated knowledge of radio codes and procedures for dispatching emergency services
  • Analyzed incoming data to determine the appropriate action taken by the responding fire personnel
  • Managed multiple priorities in order to ensure prompt response times in accordance with departmental protocols
  • Developed effective working relationships with public safety personnel through professional communication skills

Shift Supervisor

Starbucks
06.2008 - 05.2013
  • Demonstrated ability to manage a team of employees and ensure successful shift operations
  • Managed store closing and opening procedures to ensure safety and security
  • Assisted customers with inquiries, orders and complaints in a timely manner
  • Trained new partners in job duties, safety protocols, policies and procedures, and company culture
  • Complied with company standards and policies, setting example for partners
  • Prepared complete and accurate log turnover to relieving shift supervisor
  • Operated cash registers and handled cash and card transactions
  • Performed cash handling duties accurately and efficiently to ensure accurate accounting records

Education

Associate in Arts (A.A.) - Social and Behavioral Science

Napa Valley College
Napa, Ca
05-2006

Associate in Arts (A.A.) - General Education

Napa Valley College
Napa, Ca
05-2006

Skills

  • Multitasking
  • Situational Awareness
  • Active Listening
  • Time management abilities
  • Team building
  • Confidentiality understanding
  • Emergency support
  • Stress Management
  • Training and mentoring
  • Inventory control and record keeping
  • Shift reporting
  • Strong verbal and written communication
  • Safety processes and procedures
  • Records management
  • Incident documentation

Certification

  • POST Intermediate Dispatcher Certificate
  • POST Basic Dispatcher Certificate

Timeline

Public Safety Dispatcher

Ada County Sheriff's Office
01.2023 - Current

Public Safety Dispatcher

Contra Costa County Office of the Sheriff
09.2015 - 01.2023

Fire Communication Dispatcher

San Jose Fire Department
05.2013 - 06.2014

Shift Supervisor

Starbucks
06.2008 - 05.2013
  • POST Intermediate Dispatcher Certificate
  • POST Basic Dispatcher Certificate

Associate in Arts (A.A.) - Social and Behavioral Science

Napa Valley College

Associate in Arts (A.A.) - General Education

Napa Valley College
TIFFANY STEPHENSON