Tiffany Steward-Tanner
Shreveport,LA
Summary
Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
17
17
years of professional experience
Work History
Office Administrator
Dependable Care Services
Shreveport, United States
10.2010 - Current
- Trained new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Customer Service Representative
Sam's Town Hotel And Casino
Shreveport, Louisiana
07.2014 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
Cashier Team Lead
Podnuh's Bbq
Shreveport, Louisiana
06.2006 - 09.2010
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
No Degree - Counseling Psychology
Louisiana State University At Shreveport
Shreveport, LA12.2022
Associate of Science - Social Science
Bossier Parish Community College
Bossier City, LA12.2021
High School Diploma -
Woodlawn Leadership Academy
Shreveport, LA05.2009
Skills
- Meeting coordination
- MS Office
- Inbound Phone Call Handling
- Financial Services Support
- Typing 45 words per minute
- Office management
- Verbal And Written Communication
- Excellent Customer Service
- Working Independently
- Strong Attention To Detail
- Conflict Management
- Valuation Knowledge
- Team Meetings
- Friendly Voice
- Deductive Reasoning Skills
- Customer Service Experience
Timeline
Customer Service Representative
Sam's Town Hotel And Casino
07.2014 - 07.2015
Office Administrator
Dependable Care Services
10.2010 - Current
Cashier Team Lead
Podnuh's Bbq
06.2006 - 09.2010
No Degree - Counseling Psychology
Louisiana State University At Shreveport
Associate of Science - Social Science
Bossier Parish Community College
High School Diploma -
Woodlawn Leadership Academy
Similar Profiles
David LawrenceDavid Lawrence
Direct Service Woker. Care Giver at Dependable Care ServicesDirect Service Woker. Care Giver at Dependable Care Services
Lucy DownsLucy Downs
Caretaker at Dependable Senior CareCaretaker at Dependable Senior Care
Grmawit GebrihansGrmawit Gebrihans
Direct Support Professional at Dependable Home Health CareDirect Support Professional at Dependable Home Health Care