Motivated and self-driven professional; with years of sales success; winner of several awards and contests Genuinely enjoys helping people and resolving various issues Known for an ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales
Work History
Mail Handler
5 Years 10 Months
United States Postal Service, USPS | 08.2020 - Current
Sorted and routed mail efficiently to ensure timely delivery.
Operated sorting machines to process high volumes of mail accurately.
Monitored inventory levels of mail supplies and reported shortages promptly.
Trained new staff on operational procedures and safety protocols.
Medical Technician-Midnight Supervisor
9 Months
Anthology Senior Living | 04.2019 - 01.2020
Ensuring proper ADLs are met along with proper medication given in a timely manner
Along with making sure people get to their appointments and outings in a timely fashion.
Organizing med carts and updating medications by discarding expired medicines and ordering refills.
Assessed residents after falls and during illnesses while following protocol for proper treatment.
Mike Dyki (248) 266-7680
Mail Handler (Casual)
2 Months
United States Postal Services | 11.2016 - 01.2017
Ensuring inbound mail is routed to their destination in a timely manner…
Steve Strong (248) 758-5630
Customer Service Representative II
3 Years
Covergys Work At Home | 08.2011 - 08.2014
Providing exemplary customer service by resolving customer issues, and probing for their needs and desires in order to ensure that they enjoy their existing services; as well as informing them of other products and promotions that have been tailor-made and available just for them
800-367-5690
Mail Handler
7 Months
United States Postal Service | 12.2006 - 07.2007
Ensuring inbound mail is routed to their destination in a timely manner
ICU Technician
7 Months
University Of Michigan Health Systems | 01.2003 - 08.2003
Communicating patient needs to nurses and doctors for proper health treatment
Cathy Kendricks (734) 936-4000
Step Down Telemetry Unit Full admit cardiac patients Advanced Nursing Assistant Starting IV’s & Blood Draws
Patient Care Associate
1 Year 10 Months
Huron Valley-Sinai Hospital | 02.2001 - 12.2002
Step Down Telemetry Unit Full admission cardiac patients Advanced Nursing Assistant Starting IV’s & Blood Draws
Paul Reichart (248) 937-3300
Certified Nurses Assistant
2 Years 9 Months
Anuj Parkash | 03.2000 - 12.2002
Home Health Care - providing: Occupational therapy Speech therapy Range of motion exercises Physical therapy Bathing, dressing, feeding
(Part-time private duty)
Program Technician
1 Year 2 Months
St. John Health Systems | 12.1998 - 02.2000
Responsible for direct care aid for patients with CHI/TBI, with emphasis on returning patient to as near normal function, before injury, as possible
Transferred patients using Hoyer Lift, Gate Belt and Sliding Board
Responsible for transport of patients to doctors appointments, community outings, and other activities
650 Grace Ave. Joy Cattran (248) 853-7660
Education
No Degree - Psychology
Eastern Michigan University | Ypsilanti, MI | 05-2009
Associates Degree - Nursing Intent
Wayne County Community College | Detroit, MI
High School Diploma
Columbus High East | Columbus, MS | 05-1994
Nurse’s Assistant Certificate of Qualification
Skills
Possess excellent verbal and written skills
Very empathetic to others’ needs
Consistently looks for ways to brighten others’ day while resolving their issues
Always optimistic and cheerful
Proficient in the use of Microsoft Office Word
Excellent at handling multiple Inbound/Outbound calls in a timely manner