Tiffany Stith Cooper
Portland,OR
Summary
Experienced manager with expertise in guest services operations, union and contract workforce leadership, records management, and financial accountability. Skilled in budget oversight, vendor and labor contract negotiation, and staff development. Certified in Venue Management (VMS) with a proven record of managing $2 million annual budgets, supporting staff, streamlining processes, and delivering results in public-facing, event-driven environments. Recognized for high Emotional Intelligence (EQ), strong communication skills, and a solutions-driven approach.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Guest Services Manager
Portland Expo Center
2022 - Current
- Lead guest services operations, including ticketing and parking for large-scale public events.
- Supervise, hire, train, and schedule both union and contracted employees; provide direction during high-volume, event-driven operations.
- Negotiate union contracts and manage multiple vendor and partner agreements for parking, traffic control, ticketing systems, and security.
- Manage departmental budgets exceeding $2 million annually; consistently meet or exceed fiscal goals.
- Forecast staffing, equipment, and operational needs to ensure cost-effective use of resources.
- Draft training guides and process documents to improve efficiency and staff adoption of complex systems.
- Troubleshoot and resolve guest service issues, ensuring seamless operations and strong customer satisfaction.
Assistant Director of Programming & Booking
Portland'5 Centers for the Arts
01.2018 - 01.2020
- Supervised staff and coordinated programming for the Portland’5 Presents season.
- Negotiated and executed contracts with promoters, artists, and vendors.
- Settled shows and reconciled financial reports with tours and venue accounting.
- Partnered with departments and external agencies to deliver successful events.
- Supported budget planning and departmental priorities.
Ticket Services Coordinator
Portland'5 Centers for the Arts
01.2013 - 01.2018
- Directed ticketing operations for three venues, including presales, promotions, and settlements.
- Hired, trained, and scheduled part-time staff; developed training materials and process documentation.
- Reconciled sales, deposits, and settlements; prepared detailed financial reports.
- Maintained strong working relationships with promoters, agents, and patrons.
Ticketing Supervisor
Oregon Convention Center, Expo, Portland’5
01.2007 - 01.2013
- Supervised box office operations during events.
- Prepared settlements and reconciled ticket sales with promoters.
- Processed will call, guest lists, and complimentary ticket requests.
Claims Administrator
Grassmueck Group
01.2004 - 01.2007
- Managed claims for federal and state court-appointed receiverships.
- Hired and trained staff; coordinated workflows and oversaw records management.
- Conducted asset reconciliation and prepared financial management reports.
- Authorized payments and ensured compliance with court directives.
Education
Master of Arts - Art History
University of Oregon
Bachelor of Arts - Art History
University of California, Santa Barbara
Skills
- Guest Services & Event Operations
- Union & Contract Workforce Leadership
- Labor Contract Negotiation
- Budget Management & Forecasting ($2M)
- Financial Reconciliation & Reporting
- Vendor & Contract Oversight
- Training, Process Documentation & Policy Development
- Records Management (historical, financial, personnel)
- Customer Service & Stakeholder Engagement
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Certification
Venue Management School Certification (VMS) – International Association of Venue Managers
Additional Roles
- Photography Archivist – Portland Art Museum
- Graduate Teaching Fellowship – University of Oregon
- Curatorial Assistant – Portland Art Museum
- Supervisor of Guest Services – Portland Art Museum
Timeline
Assistant Director of Programming & Booking
Portland'5 Centers for the Arts
01.2018 - 01.2020
Ticket Services Coordinator
Portland'5 Centers for the Arts
01.2013 - 01.2018
Ticketing Supervisor
Oregon Convention Center, Expo, Portland’5
01.2007 - 01.2013
Claims Administrator
Grassmueck Group
01.2004 - 01.2007
Bachelor of Arts - Art History
University of California, Santa Barbara
Guest Services Manager
Portland Expo Center
2022 - Current
Master of Arts - Art History
University of Oregon
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