Retention
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate result.
- Developed new strategies for customer retention activities.
- Reviewed successes and failures to learn from previous mistakes.
- Built constructive customer relationships to improve loyalty and recommendations.
- Collaborated with managers to identify and address employee relations issues.
- Also did Reservices, Billing, Cancellations, Scheduling, Saved Customers from Canceling their services.