Tiffany Stokes

Support Manufacturing and Operation departments in coordinating/scheduling interviews using Avionte.

• Develop relationships with hiring managers, recruiters, EAs, and candidates to ensure interviews are scheduled in a timely
• Provided administrative and operational support to the HR Staffing group.
• Ensured feedback/status is tracked and updated in Avionte.
• Conducted background and reference verification.
• Performed drug screens.
• Professionally deal with issues of confidentiality while using discretion and good judgment in complex situations.
• Manage multiple priority projects concurrently while adhering to strict guidelines, budgetary constraints, and timeframes in a challenging fast-paced environment.
• Conduct interviews and collaborate with department managers to select most qualified
• Administer all benefits for 500+ union and non-represented employees within department.
• Co-chair various disciplinary hearings and represent employer at unemployment hearings.
• Ensure seamless flow of vital information to all levels of management, staff, employees and outside agencies.
• Research and investigate injury reports and employee complaints.
• Process all hiring requests.

Took time during Pandemic to stay home and home school my children.

Removed all products and materials that fail to meet specifications

• Accepted or rejected finished items
• Recorded the results of the inspections and prepared test reports
• Knowledgeable of Quality Assurance policies, training, monitoring, and communications.
• Lifted over 50 pounds
• Visually looked for and pointed out any and all discrepancies on the outside of RVs.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Managed overall operations which included, monitoring multicultural staff, supported in organizing schedules and workload for co-workers, and generating drink recipes for different concepts/restaurants.

• Implemented effective training programs for barbacks, servers, and other bartenders in order to improve their performance skills needed for the job functions and optimized operational efficiency.
• Provided exceptional services through guest approach and mystery shops adhering to company standards and maintaining high levels of guest satisfaction.
• Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.

Oversaw daily restaurant operations and all front of house staff. Improved ordering and inventory management. Worked to improve overall organization and maintain all health standards in accordance with state and federal laws and regulations. Responsible for special event planning and seasonal forecasting.

• Researched market trends and changed the bar menu to reflect those trends while implementing specials to spark innovation and monitor the market for future changes.
• Maintained strong vendor relationships.
• Implemented stricter inventory control initiatives and reduced overall waste.

Greeted and offered great friendly customer service, made recommendation and advised customers on the products and sales, opened and closed the store as well as stocking and cleaning.

• Trained and supervised new employees, opened/closed cash register on daily basis, completed all necessary paperwork at night for closing.
• Met sales objectives; received and processed shipments and organized the store floor according to plan.
• Multi-tasked as a sales representative and a cashier, handled all payment methods from cash, checks, travelers checks, credit and debit cards, as well as gift certificatess
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
• Created timely and accurate inventory, cash and production reports for senior managers.
• Coordinated merchandising displays, signage and sales enablement.

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Controlled resources and utilized assets to achieve qualitative and quantitative targets.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.