Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Tiffany Stokes

San Francisco,CA

Summary

Dynamic Community Health Worker with a proven track record at SF City Vitals, excelling in service coordination and relationship building. Expert in health education and crisis intervention, I effectively reduced barriers to healthcare access for diverse populations, enhancing overall community well-being through empathetic communication and resource advocacy.

Offering strong foundation in public health principles and genuine passion for community service. Contributes willingness to learn and adapt quickly to new environments and challenges. Ready to use and develop effective communication and interpersonal skills in Rental Agency.

Offering excellent interpersonal skills and genuine interest in providing exceptional service, eager to develop in dynamic environment. Brings understanding of customer service principles and ability to quickly learn product details and sales techniques. Ready to use and develop communication and problem-solving skills in Rental agent.

Experienced with customer service, sales techniques, and client communication. Utilizes negotiation skills to secure favorable rental agreements. Track record of fostering repeat business through attentive service and relationship-building.

Professional sales specialist with strong background in customer service and client relations. Adept at identifying customer needs, closing sales, and ensuring client satisfaction. Known for effective team collaboration and flexibility in dynamic environments. Skilled in communication, negotiation, and problem-solving with focus on driving results.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Upbeat and compassionate, bringing deep understanding of community health principles and effective communication techniques. Knowledgeable about healthcare system and skilled in outreach and health education. Committed to making meaningful impact on community well-being.

Overview

2
years of professional experience
1
Certification

Work History

SF City Vitals

Community Health Worker
08.2024 - Current

Job overview

  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.

SF City Vitals

Doula
08.2024 - Current

Job overview

  • Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
  • Provided continuous emotional support throughout each stage of labor, helping clients maintain a positive mindset during challenging moments.
  • Assisted clients in creating comprehensive birth plans that reflected their personal preferences and values while considering medical recommendations.
  • Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.
  • Promoted self-care practices for mothers during postpartum recovery by providing resources on mental health, nutrition, exercise routines, and relaxation techniques.
  • Enhanced client comfort during labor by utilizing various pain management techniques such as massage, breathing exercises, and position changes.

Episcopal Community Services, ECS

Social Services Specialist
03.2023 - 08.2024

Job overview

  • Maintained up-to-date knowledge of social service trends and best practices through ongoing professional development activities.
  • Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
  • Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
  • Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
  • Managed a diverse caseload of clients, prioritizing needs based on urgency and complexity of each situation.
  • Developed strong partnerships with local schools, healthcare providers, law enforcement agencies, and other organizations to enhance overall service provision.
  • Identified community resources to support clients.
  • Reduced barriers to service access by providing culturally sensitive assistance to diverse client populations.
  • Assisted clients with crisis intervention, providing immediate support and coordinating necessary resources for stabilization.
  • Streamlined documentation processes, ensuring accurate record-keeping and timely reporting.

Education

City College of San Francisco
San Francisco, CA

No Degree from Community Health Worker
08-2024

University Overview

1. Roles and Responsibilities:

. Understanding the scope of work.

. Connecting community members with healthcare and social services.

. Advocating for individuals and community needs.


2. Communication Skills:

. Active listening

. Culturally sensitive communication

. Conflict resolution and motivational interviewing


3. Community Outreach and Engagement

. Building trust with the community.

. Conducting home visits or community meetings.

. Health education and promotion


4. Public Health and Health Education

. Basics of public health

. Common health issues

. Disease prevention and health promotion


5. Health System Navigation

. Understanding how healthcare systems work

. Helping clients access health insurance, doctors, and specialists

. Referrals and follow-ups


6. Documentation and reporting

. Collecting data and maintaining records

. Confidentiality

. Using data tools or paper forms


7. Cultural Competency and Ethics

. Respecting cultural and social diversity

. Ethical responsibilities and professionalism

. Reducing health disparities


8. Emergency Response and First Aid

. Basic CPR and first aid

. Responding to emergencies in the field


9. Mental Health and Social Support

. Identifying mental health needs

. Providing emotional support

. Connecting clients to mental health resources.


10. Professional Development

. Teamwork and collaboration

. Leadership development

. Opportunities for continuing education or certification

.


ECS Vocational Cohort
69 Natoma Street

Social Services Specialists from Social Worker
08-2023

University Overview

Skills

  • Organized and detail oriented
  • Schedule management
  • Health education
  • HIPAA guidelines
  • Supervisory experience
  • Community-based resources
  • Team assignments
  • Public outreach
  • Referral coordination
  • Motivational interviewing
  • Service coordination
  • Care plan development
  • Health promotion
  • Training skills
  • Home visiting
  • First aid training
  • Health coaching
  • Report preparation
  • Substance abuse prevention
  • Social justice advocacy
  • Microsoft office proficiency
  • Resource advocacy
  • Behavior change techniques
  • Mental health care assistance
  • Data collection
  • Substance abuse treatment coordination
  • Encounter documentation
  • Healthcare advocacy
  • Chronic illness care
  • CPR and first aid
  • Multitasking
  • Problem-solving
  • Active listening
  • MS office
  • Community education
  • Community outreach
  • Critical thinking
  • Excellent communication
  • Conducting home visits
  • Relationship building
  • Individual and community advocacy
  • Social services
  • Flexible schedule
  • Maintaining updated records
  • Client and community service
  • Group discussions
  • Risk prevention education
  • Human resources
  • Client databases
  • Public speaking
  • Informational brochures distribution
  • Electronic medical record software
  • Cross-departmental agency collaboration
  • Teamwork
  • Community events management
  • Time management
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational skills

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50 staff members.

Certification

  • Social Services Specialists, [Episcopal Community Services] - [03/2023]

Timeline

Community Health Worker
SF City Vitals
08.2024 - Current
Doula
SF City Vitals
08.2024 - Current
Social Services Specialist
Episcopal Community Services, ECS
03.2023 - 08.2024
City College of San Francisco
No Degree from Community Health Worker
ECS Vocational Cohort
Social Services Specialists from Social Worker
Tiffany Stokes