Tiffany Stokes, SHRM-CP
Troy,MI
Summary
Responsive Human Resources Business Partner & Generalist with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports the organization and employees by effectively balancing role of consultant and mentor with gatekeeper to control employer-related risks. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Human Resources Business Partner/Generalist
CSI Support & Development
Warren, Michigan
02.2020 - Current
- Acted as a trusted advisor and consultant to Business Units across Finance, Operations, Executive, and Development by aligning people with business strategy
- Led key Human Resource initiatives (external recruiting, strategic workforce planning, and employee engagement) required to establish and reform new and current business units.
- Served in lieu of HR Manager when needed. Provided support to Executive and Senior Leadership team during organization re-design to support strategic business objectives
- Responsibilities include overseeing the HRIS, HR Administration, Compensation, Benefits, Talent Acquisition, Workers’ Compensation, Development, Training, Employee Relations, & DEI Initiatives
- Accountable for execution of HR programs and processes across multiple entities including implementation of incentive plan, performance management, employee classification redesign, diversity and talent management.
- Identified development needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives and productivity
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues
- Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
- Identified key people trends and insights using HR analytics and external best practices to measure and report findings and recommendations to the business area to drive overall culture, performance, and effectiveness.
- Counseled and Coached Leadership on complex employee relations issues and serve as a resource to prevent and/or facilitate conflict resolution.
- Ensured compliance with appropriate governmental laws and regulations as they relate to Human Resources (i.e., EEOC/AA, ADA, Wage and Hour, FLMA, WC, etc.). Work with assigned areas to ensure they are informed, updated as applicable, and operating in compliance with applicable laws and regulations.
- Coached and Trained leadership in maximizing the performance of their teams in a way that aligns with company culture and values.
Human Resources Assistant
CSI Support & Development
Warren, MI
02.2020 - Current
- Served as focal for several HR initiatives included employee engagement, onboarding, salary planning and workplace safety.
- Developed and enforced company policy and procedures relating to human resources activity.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Conducted phone screens, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Met with staff to resolve difficult situations related to performance and conflict management.
Human Resources Assistant/Senior Payroll Clerk
Continental Structural Plastics (Contract)
Auburn Hills, MI
01.2019 - 02.2020
- Assisted with administration of bi-weekly staff payroll (ADP) and assisted with weekly payroll audit prior and after batch submission for large manufacturing facilities in 4 states.
- Researched and resolved time discrepancies.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Benefits Administrator
Discovery Benefits
Troy, MI
02.2018 - 01.2019
- Served as subject matter expert in answering questions from colleagues regarding benefits.
- Reviewed benefits paperwork for accuracy and completeness.
- Participated in ongoing management of benefit plans.
- Directed and controlled various benefit programs, including flexible spending accounts, health savings accounts, and health reimbursement accounts
- Reviewed benefits paperwork for accuracy and completeness
- Managed continuous enrollment processes, as well as yearly enrollment periods
- Always adhered to strict HIPAA guidelines to protect patient privacy.
- Verified and investigated benefit claims and data
- Communicated with potential beneficiaries to provide clarity on expected tasks, reimbursements, and policies
Department Manager
Goodwill Industries Inc.
Greater Detroit, MI
08.2013 - 11.2017
- Supported customer with additional HR needs including employee relations, timekeeping/payroll and training.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Conducted all interviewing, hiring, supervision and payroll for over 50+ employees in multi-site locations.
- Trained and developed middle-management on productivity enhancement, OSHA procedures and proper customer escalation
- Communicated with potential hires to provide clarity on expected tasks, compensation, and policies
Education
BBA - Business Administration & Human Resources
Southern New Hampshire University
Hooksett, NHMaster of Science - Human Resource Management/Organization Development
Georgetown University
Washington, DC08.2023
Skills
- Recruiting/Staffing
- Strategic Workforce Planning
- Employee Relations/Engagement
- Performance Management
- Compliance/Employment Law
- Conducting Employee Surveys
- Managing Employee Compensation
- Coaching Leadership
- Corrective Action Planning
- Workforce Diversity
- Onboarding, Training and Development
- Succession Planning
- Strategic planning
- Legal compliance
- Succession planning
- Integrating policies
- Compensation and benefits
- Managing employee relations
- Organizational Development
- Recruitment
Certification
- SHRM-CP - SHRM Certified Professional
- Occupational Safety and Health Administration Certified - 30 Hour
- Microsoft Office Specialist - Excel
- Certified Business Professional - Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Human Resources Business Partner/Generalist
CSI Support & Development
02.2020 - Current
Human Resources Assistant
CSI Support & Development
02.2020 - Current
Human Resources Assistant/Senior Payroll Clerk
Continental Structural Plastics (Contract)
01.2019 - 02.2020
Benefits Administrator
Discovery Benefits
02.2018 - 01.2019
Department Manager
Goodwill Industries Inc.
08.2013 - 11.2017
BBA - Business Administration & Human Resources
Southern New Hampshire University
Master of Science - Human Resource Management/Organization Development
Georgetown University